[Can Tho] Customer Service Executive

Company Description

Eurofins Scientific through its subsidiaries is a world leader in food, environment, pharmaceutical and cosmetic product testing, discovery pharmacology, forensics, advanced material sciences, and in agroscience Contract Research services. It is also one of the global independent market leaders in genomics and in the support of clinical studies, as well as in BioPharma Contract Development and Manufacturing. In addition, Eurofins is one of the key emerging players in specialty esoteric and molecular clinical diagnostic testing in Europe and the USA. With over 65,000 staff across a network of independent companies in 59 countries and operating over 950 laboratories, Eurofins offers a portfolio of over 200,000 analytical methods for evaluating the safety, identity, composition, authenticity, origin and purity of biological substances and products, as well as for innovative clinical diagnostics. The objective of Eurofins companies is to provide their customers with high-quality services, accurate results on time and expert advice by their highly qualified staff.

Comprehensive services and unmatched expertise

Eurofins believes it is also a worldwide scientific leader in most of its fields of activity. Through research and development and acquisitions, the Group draws on the latest developments in the field of biotechnology and analytical chemistry to offer its clients unique analytical solutions and the most comprehensive range of testing methods.

A commitment to top quality

The Eurofins Group is committed to provide the highest quality services, accurate results in time and expert advice by its highly qualified staff. The reliability and accuracy of its data help customers make adequate decisions and meet their increasingly stringent quality and safety standards and the expanding demands of regulatory authorities around the world.

Permanent innovation and support by the market leader

Few testing laboratories can combine the level of expertise, technological leadership, attention to quality and customer service that have made Eurofins the global leader in many of the fields where it is active. Large investments in innovation, technology, IT and logistics and very large sample volumes ensure that customers enjoy high standards of quality at reasonable prices.

Job Description

• Handle LIMS system (quotation, client’s data/sample regist, and related tasks)
• Coordinate with BD team to resolve client’s inquiries/complaints
• Follow up with existing clients and maintain their regular use of ES services
• Promote the products/services to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
• Understand client’s needs and make appropriate proposal clients/ BD team in case approval needed
• Liaise with related teams to update clients’ debt status for appropriate actions
• Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service

Qualifications

• Graduate with major Business Admin, Food/Post harvest/ Biology Technology, or have profound understanding of the Food, Food-related markets and ability to expand capability to other sectors
• At least 1 - 2 years experience at the same position
• Good English is a plus

Additional Information

All your information will be kept confidential according to privacy policy.