Capacity Manager

armstrongtransportgroup· Operations
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📍 United States

About this role

 

 

Lead the Team. Build Capacity. Drive Performance.

Armstrong Transport Group is looking for an experienced Capacity Manager to lead our Capacity team.

You’ll use your transportation knowledge, leadership skills, and understanding of the capacity market to coach and develop Capacity Sales Representatives, drive team performance, and strengthen carrier relationships. You’ll partner closely with Account Management and other internal teams to solve capacity challenges, improve processes, and ensure our teams and carriers have the information, technology, and support they need to deliver outstanding service.

What You’ll Accomplish

  • Lead, coach, and develop Capacity Sales Representatives through ongoing training, feedback, and performance management
  • Build a high-performing team focused on carrier relationships, reliable capacity, and achieving sales targets
  • Monitor team metrics and performance to identify opportunities, address challenges, and drive continuous improvement
  • Partner across teams to create efficient communication and collaboration between Capacity, Account Management, and other internal roles
  • Support the team in negotiating competitive carrier rates while balancing service, margin, and customer expectations
  • Ensure carrier requirements, regulations, and company standards are understood and consistently followed
  • Develop strong market knowledge and stay current on freight trends, capacity conditions, and rate movements
  • Identify and implement time- and cost-saving opportunities that improve team efficiency and the carrier experience
  • Leverage technology, data, and market insights to support informed capacity decisions and keep internal teams and carriers aligned
  • Work directly with carriers and internal partners to proactively resolve challenges and deliver outstanding service to customers

What You’ll Bring

Required Qualifications

  • 5+ years of professional work experience, preferably within transportation, logistics, brokerage, or a related industry
  • 2+ years of proven experience managing and leading a team
  • Experience working with carriers and a strong understanding of transportation operations and communication
  • Demonstrated ability to coach, develop, and hold team members accountable to performance expectations
  • Strong analytical skills with the ability to interpret data, identify trends, and communicate insights to the appropriate teams
  • Ability to manage and prioritize multiple projects, challenges, and competing priorities in a fast-paced, changing environment
  • Strong communication, relationship-building, and problem-solving skills
  • Proficiency in Microsoft Office products

Success Characteristics

We’re looking for someone who is:

  • A strong people leader who enjoys coaching and developing others
  • Results-driven and motivated by team performance
  • Collaborative and relationship-focused
  • Analytical and comfortable using data to make decisions
  • Proactive in identifying problems and finding solutions
  • Adaptable and resilient in a fast-moving environment
  • Curious about the transportation industry and motivated to stay ahead of market trends
  • A clear and confident communicator who can build trust across teams and with carrier partners

Why Armstrong?

Leadership That Matters

Develop and lead a team that plays a critical role in securing reliable capacity and delivering exceptional service to Armstrong customers.

Make an Impact

Help shape the performance, processes, and future direction of the Capacity team while identifying opportunities to make the business more efficient.

A Nationwide Platform

Work within an established transportation organization supporting more than 150 independent agent offices, backed by technology, carrier data, and a broad freight network.

Recognized Culture

Armstrong has been recognized as a U.S. Best Managed Company and a Top Workplace.

Benefits

Armstrong offers a comprehensive benefits package, including:

  • Medical, dental, and vision coverage
  • Flexible Spending Account (FSA) and Health Savings Account (HSA) options
  • Paid Time Off (PTO)
  • Short- and long-term disability coverage
  • 401(k) with up to a 3.5% company match

Benefits are effective on the first day of the month following your hire date.

 

Frequently Asked Questions

Is the salary disclosed for the Capacity Manager position at armstrongtransportgroup?
The salary for this Capacity Manager role at armstrongtransportgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Capacity Manager position at armstrongtransportgroup located?
This Capacity Manager role at armstrongtransportgroup is based in United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Capacity Manager at armstrongtransportgroup belong to?
This Capacity Manager position is part of the Operations department at armstrongtransportgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Capacity Manager position at armstrongtransportgroup?
Click the "Apply Now" button on this page. You will be redirected to armstrongtransportgroup's official application portal hosted on greenhouse where you can submit your application directly.
When was the Capacity Manager job at armstrongtransportgroup posted?
This Capacity Manager position at armstrongtransportgroup was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Capacity Manager
armstrongtransportgroup
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