Check-In Coordinator

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Position: Check-In Coordinator

Setting: Outpatient private practice

Specialty: Orthopedics, Sports Medicine

Location: Kimball, TN (30 min from Chattanooga)

Company Story

Why You’ll Love Working Here

Imagine walking into a clinic where your expertise is valued, your ideas matter, and your growth is a priority. At Southern Rehab Physical Therapy, you’ll join a team that combines cutting-edge care with a warm, community-focused environment. This isn’t just another clinic; it’s a place where you can build a career you’re proud of.

What Makes Us Different

• Rooted in the Community: Serving patients for over 20 years, we’ve built a reputation for trust and excellence.
• Space for Creativity: Our spacious facility is designed to give you room to innovate and deliver care that goes beyond the ordinary.
• Collaborative Culture: Work alongside experienced clinicians who share your passion for helping patients thrive.
• Professional Development: Opportunities for mentorship, specialty certifications, and leadership roles.

Job Overview & Work Site

Check-in Coordinator Job Duties:

• Checking-in current patients in electronic medical record system (WebPT) and notifying therapist/assistant 
• Initial evaluation check-in procedures including: scanning documents, providing necessary paperwork, updating WebPT, rooming patients and clearly communicating with therapists. 
  • Reviewing financial policy/insurance benefits, explaining to patients their financial responsibility and any limitations 
  • Reviewing cancellation/no show policies and fees 
• Accepting patient payments and providing receipts 
• Monitoring and working fax server email throughout the day (printing, scanning into WebPT as indicated, forwarding emails to staff) 
• Maintaining patient charts, re-filing, pulling charts for each day

All Front Office Staff Job Duties:

• Answering phones, document calls, cancellations, no shows etc
• Accepting and scheduling new referrals via phone
• Monitoring and calling patient no shows within 10 min of appt time with appropriate documentation
• Scan/fax documents per therapist request
• Opening or Closing duties depending on work schedule
• Monitor front office “tasks” and make follow up calls as advised by office manager

Benefits

Benefits for Full-Time Employees include:

• Loan assistance program

• Medical/Dental/Vision insurance

• 401K with 50% employer match up to 6% per check

• Paid holidays

• Paid time off

• Full-time benefit options start at 30 hours per week

• Company-paid employee life insurance

• Voluntary life insurance options

• Short and long-term disability options

• Employee assistance program (including mental health services)

Benefits for Part-Time Employees include:

• Paid time off

• Holiday pay

• 401K with 50% employer match up to 6% per check

License & Experience

Requirements:

• Organized, Punctual, Dependable
• Able to effectively communicate with front office staff, therapists, and patients
• Team-oriented (able and motivated to work with office staff, therapists etc)
• Ability to multi-task with accuracy and efficiency

Schedule:

• Our therapists treat patients from 7:30 am to 6:00 pm Monday-Thursday and 7:30 am to 5:00 pm on Fridays. A front office staff member must always be present to maintain the schedule, accept payments, and answer phone calls. We strive to ensure a fair work schedule for all front office staff members while maintaining adequate coverage.
• This position is 5 days a week (40 hours).. Each full day has a 1 hour unpaid

Professional Development

Min

Max

Annual Incentive Bonus Up To