Chief of Staff

Role Overview

The Senior Executive Assistant / Chief of Staff serves as a strategic partner to senior leadership, operating at the intersection of execution, governance, and decision support. This role goes beyond traditional administrative support, acting as an extension of the executive office to drive priorities, enforce operating discipline, and enable high-quality decision-making across the organisation.

With a strong sense of ownership, commercial awareness, and analytical rigour, the role ensures that business operations are structured, efficient, and aligned with leadership objectives. The Chief of Staff plays a critical role in translating strategic intent into actionable plans, managing cross-functional initiatives, and maintaining organisational focus.

Core Responsibilities

Executive Office Leadership & Governance

• Act as the central coordination point for the executive office, ensuring alignment, prioritisation, and disciplined execution of leadership initiatives.
• Establish and enforce operating rhythms, governance frameworks, and administrative standards across the business.
• Maintain oversight of key trackers (projects, travel, spend, vendors, and executive priorities), ensuring visibility, accountability, and traceability.
• Challenge and refine incoming requests to ensure clarity, preparedness, and alignment with business priorities.

Strategic Planning & Execution

• Partner with senior leadership to translate strategic priorities into structured plans with clear timelines, ownership, and deliverables.
• Drive cross-functional initiatives from conception to execution, ensuring delivery against agreed objectives.
• Prepare briefing materials, presentations, and decision papers to support executive discussions and outcomes.
• Monitor progress against key initiatives, proactively identifying risks, gaps, and dependencies.

Executive Support & Decision Enablement

• Provide high-level executive support, acting as a trusted advisor and sounding board to leadership.
• Synthesise complex information into clear insights, recommendations, and actionable next steps.
• Ensure leadership is fully prepared for internal and external engagements through structured briefing and follow-up.
• Represent the executive office in internal engagements where required, ensuring consistency of messaging and standards.

Operational Excellence & Project Delivery

• Lead high-impact operational projects, events, and stakeholder engagements with full ownership of planning and execution.
• Bring structure and rigour to ad-hoc business requirements, ensuring efficient and high-quality delivery.
• Continuously refine processes to improve efficiency, scalability, and organisational effectiveness.

Travel, Logistics & Executive Readiness

• Oversee complex travel planning for executives and staff, ensuring seamless execution and alignment with business priorities.
• Design detailed itineraries to maximise efficiency and minimise operational friction.
• Proactively manage documentation, visas, and compliance requirements to avoid disruption.

Vendor Strategy & Commercial Oversight

• Identify, onboard, and manage external vendors, ensuring quality, reliability, and value for money.
• Conduct structured due diligence, including cost-benefit analysis and performance evaluation.
• Negotiate commercial terms and manage vendor relationships in line with organisational standards.

Data, Reporting & Insight Generation

• Own and maintain accurate datasets across administrative and operational domains (travel, vendors, spend, projects).
• Analyse trends, inefficiencies, and anomalies, providing actionable insights to leadership.
• Produce concise reports and dashboards to support strategic decision-making and cost optimisation.

Brand, Communication & Information Management

• Act as a custodian of the organisation’s brand and communication standards.
• Oversee creation of executive materials, presentations, and stakeholder communications.
• Maintain a structured repository of key documents, ensuring accuracy, accessibility, and consistency.

Key Success Factors

• Strong commercial and operational judgment
• High level of discretion and professionalism
• Ability to operate autonomously while influencing senior stakeholders
• Exceptional organisational discipline and attention to detail
• Structured, analytical approach to problem-solving

• Administrative professional with a strong ownership mindset and sound judgment.
• Highly analytical, comfortable working with data, dashboards, and financial information.
• Proven ability to manage complex logistics, projects, and stakeholders independently.
• Confident communicator able to push back, enforce standards, and present recommendations to leadership.
• Organized, resilient, detail-driven, and trusted to operate with minimal supervision.