Claims Agent II

Introduction

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Claims Agent II is responsible for reviewing claims from intake through resolution while ensuring compliance, accuracy, and a high standard of service. The role also involves cross-functional coordination, reporting, mentoring less experienced agents, and contributing to process improvements and risk mitigation efforts.

Responsibilities

• Serve as a key liaison with clients, gathering essential information, delivering timely updates, and clearly communicating claim outcomes. Address inquiries and resolve escalations with professionalism, ensuring a high standard of customer experience and satisfaction.
• Conduct thorough reviews of claim documentation to ensure accuracy, completeness, and alignment with policy terms and coverage limits. Make informed eligibility determinations and maintain precise records in the claims management system, upholding regulatory and internal compliance standards
• Partner with internal stakeholders—including underwriting, legal, and finance—to drive efficient and fair claim resolutions. Coordinate with external vendors, adjusters, and third-party partners to streamline the claims lifecycle and ensure service excellence.
• Maintain comprehensive documentation of claims and related communications. Generate and analyze reports to identify trends, operational risks, and opportunities for process improvement.
• Stay current on industry regulations, internal policies, and evolving best practices. Proactively identify potential fraud or compliance issues and escalate appropriately to mitigate organizational risk.
• Contribute to the continuous improvement of claims workflows and procedures. Provide actionable feedback to enhance operational efficiency and elevate the overall customer journey.
• Performs other duties as assigned
• Complies with all policies and standards
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Qualifications

• Education• High School degree or GED (Required) • Some College/Associate's Degree or higher (Preferred) Experience• 3+ years experience in claims administration within the logistics industry. (Required) Knowledge, Skills, and Abilities• Ability to multi-task with strong attention to detail Medium• Must be able to work in a team setting, across multiple time zones and global geographies Medium• Ability to determine resources to meet and exceed company and customer expectations Medium• Ability to problem solve and be solution oriented Medium• Individual must have a self-starter mentality and is adaptive and flexible Medium• Computer Skills Medium

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.