Claims Assistant Manager of Bodily Injury

Claims Assistant Manager of Bodily Injury

Say hello to Hagerty 

Hagerty is a company built by drivers for drivers. We put our members at the center of everything we do, and are dedicated to making it easier and more enjoyable for enthusiasts to drive and celebrate the machines they love. We’re proud to be the world’s largest insurer of collectible and enthusiast vehicles and are home to the Hagerty Drivers Club, the world’s largest car club. Our Marketplace business presents live and digital sales across the U.S. and Europe, we host a number of driving events and concours, and our award-winning automotive journalists produce the most popular car magazine globally, alongside internationally awarded videos. We’re committed to Never Stop Driving. Ready to get in the driver’s seat? Join us!

As an Assistant Manager of BI, you will coach, lead, engage and motivate a team of bodily injury claims adjusters to ensure quality performance, development, policy adherence, cost containment, compliance to state regulations, and excellent customer service.

What you’ll do:

Claims Evaluation and Handling:

• Supervise adjusters handling bodily injury claims.  There may be some claims with serious injuries and high exposures, depending on the experience level of the adjusters, with some litigated files as development opportunity.
• Guide and support adjusters in the early stages of claim assessment.

Claim Resolution:

• Ensure timely and accurate liability and coverage investigations
• Implement strategies to expedite claim resolution and attempt early claims resolution (ECR).
• Monitor claim progress to ensure adherence to company policies and timelines.
• Develop and implement strategies to expedite the resolution of complex claims, focusing on reducing cycle time and improving outcomes.

Training and Mentorship:

• Provide training and mentorship to adjusters to enhance their negotiation and settlement skills.
• Assist adjusters with daily questions, claim file management, client correspondence, and escalated calls.

Reporting and Monitoring:

• Prepare reports and updates for senior management on claim statuses and outcomes.
• Monitor and regulate adjuster workloads.
• Monitor and report on team and key department performance metrics.

Quality Assurance:

• Perform file audits and phone observations.
• Review and edit coverage letters.
• Review and approve reserve/payment requests over adjuster authority levels.

Team Leadership:

• Conduct staff meetings.
• Provide continuous coaching through feedback and development opportunities.
• Complete performance reviews for adjusters.
• Lead or assist with department initiatives and special projects.

Recruitment and Training:

• Interview, hire, and train new adjusters.

This might describe you

• Bachelor's degree in Business Administration, Insurance, or a related field.
• Minimum of 5 years of experience in bodily injury claims management
• Proven experience in managing bodily injury claims.
• Strong analytical and problem-solving skills.
• Thorough understanding of insurance laws and regulations.
• Effective and efficient use of computer applications including MS Office products
• Excellent organizational skills and written and verbal communication skills, detail-oriented, and ability to maintain a high level of accuracy
• Excellent leadership and interpersonal skills.

• Must be licensed and bondable

• Familiarity of public company requirements, including Sarbanes Oxley and key regulations, if applicable

Other things to note

• This position is open to U.S. remote work. However, team members who reside within 20 miles of the Traverse City headquarters will follow a hybrid schedule, working from the office three days per week.
• Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. 

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Washington, British Columbia, Canada please email recruiting@hagerty.com for compensation, comprehensive benefits and the perks that set us apart.  

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. 

#LI-Remote / LI-Hybrid / #LI-Onsite 

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!