Claims Coordinator

Overview

BREAK GROUND ON A REWARDING CAREER WITH US!

The Sekisui House U.S. team is a proud builder of the SHAWOOD, Richmond American Homes, Woodside Homes, Holt Homes, Hubble Homes, and Chesmar Homes brands.  We take great pride in being a member of Sekisui House, a global leader in homebuilding. This impressive, 60+ year old company has built over 2.6 million new homes designed to reflect and adapt to the changing needs of today's homebuyers. Drawing on Sekisui House's unparalleled history and superior service, we commit ourselves to a future where people around the world can live joyful lives in homes that are safe, secure, stylish and comfortable. 

We encourage a company culture that promotes professionalism, teamwork, health & wellness and work-life balance. If you are a results-driven professional with a passion for success, consider building a career with us.

Positive Work Environment & Culture

• Collaborative Team Culture: Join a supportive environment where teamwork and the open exchange of ideas are highly valued.
• Team Engagement: Participate in a variety of team-building events and social gatherings, such as company outings, holiday celebrations, and regular office socials. We support a healthy work-life balance and recognize the importance of time outside of work commitments. 

Position Summary Brief:

• Responsible for set-up of new claims in multiple systems, generating data compilation, analysis and reports from the systems, and managing special projects as assigned.
• Initial response to liability claims presented against the Company, property damage claims and subrogation demands from other carriers.
• Reports and monitors workers’ compensation claims, OSHA forms and related processes, including reporting, trending, basic interpretation of laws and regulations. Supports National Safety Director with specific OSHA information by location when needed for inspections or hearings.
• Assists with projects such as mass mailings, mail merges, report preparation, data compilation and analysis, reconciliation of billings for claims and charges. Independently performs advanced department work activities of an administrative nature providing coordination of department tasks to support a specific department function.
• Work is primarily self-directed, requiring analysis, initiative and independent judgment. Must have effective interpersonal skills including the ability to maintain confidentiality.
• May make contacts of a sensitive, complex, and sometimes confidential nature both inside and outside of the company.

Essential Job Functions: 

• Sets-up, documents, does preliminary research and prep work on new claims. Assigns claims to adjusters based on content, workload distribution and other factors. Assists adjusters with claim management and documentation. 30% of Time
• Administers the Workers’ Compensation Program. Files claims, tracks time loss, maintains contact with injured workers, claims adjusters, payroll and division HR representatives as needed. Reviews and requests payments monthly related to claims. Maintains confidentiality as required by HIPPA laws. 25% of Time
• Reviews incoming invoices in Legal Tracker for compliance with billing guidelines and allocates payment to proper entity and accounting codes 25% of Time
• Responds and requests additional information as needed for subrogation claims and utility demands. 15% of Time
• Prepares, distributes and maintains OSHA forms/reports. Compiles OSHA forms and reports to include Company wide distribution per Federal Law. Maintains and distributes a list of WC Approved Medical Facilities / Providers as well as Division Contacts and phone numbers for each MDC/RAH location nationwide. 5% of Time

Other Responsibilities: 

• Attends meetings Varies
• Travel Requirements less than 5% Varies

Experience:

Typically has two to five years of experience in database administration and administrative support within a corporate setting.

Skill in:

• Experience managing database applications and third-party software
• Must have advanced computer skills to include Excel, Word, and PowerPoint.
• Preferred experience with LegalTracker and claims management software systems
• Strong analytical, time management, organizational and interpersonal skills
• Ability to communicate effectively in a variety of written and verbal formats with wide range of people to include internal and external individuals, organizations and agencies
• Must be self-motivated and team oriented
• Ability to maintain confidentiality of Company and employee information
• Knowledge of insurance language and state workers’ compensation statutes helpful.
• Ability to handle multiple projects concurrently.
• Organized and detail oriented

Compensation

• Base Salary: $58,000-$68,000
• FLSA Status: Exempt
• Bonus Type: Year-end Discretionary

Comprehensive Benefits Package

We offer a comprehensive benefits package designed to meet the diverse needs of our employees and their families: 

• Competitive Compensation: We provide a competitive compensation structure that rewards performance and results.
• Health & Wellness: Comprehensive coverage includes medical, dental, and vision insurance options, as well as Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
• Financial Future: Access a 401(k) retirement savings plan.
• Time Off: Our time-off benefits include vacation, sick leave, paid holidays, and other leave types (bereavement, jury duty, FMLA, military leave).
• Insurance & Protection: Company-provided life insurance, accidental death and dismemberment (AD&D) insurance, and short- and long-term disability coverage are included. An employee assistance program (EAP) is also available. 
• Exclusive Perks & Discounts
• Homeownership & Financing: Take advantage of exclusive home purchase and financing discounts.
• Pet Insurance: Enjoy discounted group pet insurance rates.

If you are ready for more than a job and seek a career with one of the most respected organizations in the industry, we encourage you to connect with us. Please visit our website at www.richmondamerican.com for additional information.

Sekisui House U.S., Inc. is an Equal Opportunity Employer.