Claims Investigator - REPO Plus

The REPO Plus Claim Investigator is responsible for investigating and gathering information from outside insurance carriers (OICs) related to collateral being investigated for coverage by the REPO Plus department. The position will make outbound calls to OIC claim departments to inquire and follow up on details needed to make coverage judgments on REPO Plus claims. They will document the required information within the file and continue making follow up calls until the information is gathered, or all contact attempts are exhausted.

*Job Duties and Responsibilities:

REPO Plus Investigation Handling (40%)

• Responsible for managing the receipt of new investigation assignments as well as managing pending inventory assigned to them including:
  • Initial review of new assignments
  • Contact with Outside Insurance Carriers (OICs)
  • Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst
  • Asking follow-up questions of the OIC as needed based on the information gathered to that point
  • Timely follow up in situations where initial contact was unsuccessful
  • Managing a pending inventory of 60-100 assignments
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Claim Reporting Handling (25%)

• Will make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts
  • Assignments are made daily
  • Must meet certain departmental cycle time metrics as set by REPO Plus management
  • Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Coverage Investigations (25%)

• Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower
  • Assignments are made daily
  • Must meet certain departmental cycle time metrics as set by REPO Plus management
  • Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Condition Report Review (10%)

• Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process

• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

*Qualifications (Education, Experience, Certifications & KSA):

• High School Diploma or GED required
• Associate’s degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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