Client Advisor - Sawgrass Mills

rebag· Retail
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📍 Sawgrass Mills

About this role

Company:

Rebag, the ultimate destination for buying and selling the most coveted designer handbags and accessories, is an e-commerce company reimagining the role of luxury in the secondary market. Rebag has opened a world of endless access to luxury, with a unique business model that puts the seller first, offers upfront payment, and makes the resale experience smooth and clutter-free.

Since its inception, Rebag has catered to a rapidly growing segment of consumers who are exploring ownership of luxury goods in a sustainable and affordable way. The company operates online and in stores, with locations in Los Angeles, New York, Miami, and Connecticut. Founded in 2014 by a team out of Harvard Business School, Rebag is backed by prestigious venture capital investors including General Catalyst, Novator, Crosslink and FJLabs, and has raised over $100m in funding to date. In 2020, Rebag was named one of Fast Company’s Most Innovative Companies. Rebag has been featured in the New York Times, Business of Fashion, VOGUE, TechCrunch and more.

Role Description:

Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our Brickell retail store. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

 

Job Responsibilities:

  • Deliver best-in-class experience to every client to build familiarity, comfort, and trust

  • Capture client information that will build a stronger connection

  • Sustain client relationship through CRM systems

  • Manage inventory system for store

  • Train and assist, along side retail operation team, all store employees on Inventory sourcing systems

  • Educate every client on C.L.A.I.R. technology and the resale industry

  • Manage customer ticket system for store and ensure all employees are following proper protocol

  • Audit all inventory purchased from customer

  • Engage and assist in selling items to customers during down time

  • Achieve sales target consistently

  • Plan and execute schedule for store bar and ensure deadlines are met

  • Manage appointment calendar for store

  • Communicate to store team clear expectations and training of product buying platforms

 

How We Measure Success:

  • Sales target consistently achieved

  • Achieving 60% repeat business

  • Ensuring that Digital conversion and Store conversion is being met

  • Team is achieving operational training average score on our training platform

  • Store team is executing company standards on the floor at al times

  • Customer are bringing merchandise into store to Trade

  • Operational tasks are being completed by their due dates

  • Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.

 

What We Expect You to Bring To The Table:

  • Research and understanding of the resale industry

  • Knowledge about luxury goods

  • Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry

  • Luxury fashion experience in sales and have a knowledge of the luxury resale market

  • Experience with CRM and a variety of clienteling/outreach tools, experience with inventory platforms

  • Self-motivated and strong background in driving sales

  • Proven track record of exceptional performance, high productivity and meeting deadlines

  • Multitasking and strong time management

  • Strong project planning, tracking & organizing skills

  • Excellent written and verbal communication skills; must be able to present data in an organized manner

     

    #Li-OnSite

Frequently Asked Questions

Is the salary disclosed for the Client Advisor - Sawgrass Mills position at rebag?
The salary for this Client Advisor - Sawgrass Mills role at rebag is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Advisor - Sawgrass Mills position at rebag located?
This Client Advisor - Sawgrass Mills role at rebag is based in Sawgrass Mills. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Client Advisor - Sawgrass Mills at rebag belong to?
This Client Advisor - Sawgrass Mills position is part of the Retail department at rebag. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Advisor - Sawgrass Mills position at rebag?
Click the "Apply Now" button on this page. You will be redirected to rebag's official application portal hosted on greenhouse where you can submit your application directly.
When was the Client Advisor - Sawgrass Mills job at rebag posted?
This Client Advisor - Sawgrass Mills position at rebag was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Advisor - Sawgrass Mills
rebag
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