Client Advocacy Services Assistant Manager (Perm/FT/Benefits)

NATURE OF WORK:

This position serves as Assistant Manager, working under the general supervision of the Client Advocacy Services Manager in the area of Waiver and Guardianship programs within the Office on Aging. This position is on call 24 hours a day, 7 days per week to respond by phone and, as needed, in person to emergency concerns related to vulnerable adults who are court-appointed into our Guardianship program. Position is responsible for case management services and makes long-term and daily (as needed) well-being decisions for vulnerable adults. Position completes screening/assessment of needs of elderly wards, facilitates placement, and attends medical and/or psychiatric care appointments with clients to facilitate and approve medical care and procedures. Coordinates as needed with other agencies, including the courts, DSS, the hospital, care providers in residential facilities, attends court proceedings and represents (with support of County legal counsel) case management concerns. Completes status updates to the courts, relevant and timely documentation, and administrative functions, including data collection, data analysis, and report writing.

Job Description:

BUDGETED SALARY: $64,480.00/Annually

EXAMPLES OF DUTIES:
(The following examples illustrate the work performed in the positions in the class. Positions may require some or all of these examples depending on the organization of work within the department. The list is not inclusive. A position may require duties not listed, if necessary, to accomplish the work of the department.)

1. Coordinates client supports for agency wards, including placement, ongoing care, and medical treatment.
2. Performs intensive social case work, including screening and/or assessing the ongoing needs of wards and facilitating services/care to meet those needs.
3. Assists clients in preparing applications for services.
4. Maintains timely documentation, data, and case notes on an ongoing basis.

MINIMUM QUALIFICATION REQUIREMENTS:

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of the elderly and their needs;
• Skilled in counseling and interviewing techniques;
• Skilled at performing social case work;
• Ability to supervise, to plan, direct, and evaluate care, to prepare reports;
• Ability to communicate effectively both orally and in writing;
• Knowledge of basic computer programs, including Word and Excel;
• Ability to learn new computer programs as required by the State;
• Ability to drive a county vehicle to conduct field work;
• Ability to climb stairs, walk, and lift or move objects of lightweight.
• Worker is subject to inside and outside environmental conditions.

EDUCATION:

Graduation from an accredited college or university with a Bachelor's degree majoring in one of the following human service programs: Gerontology, Social Work, Counseling, Psychology, Nursing, Vocational Rehabilitation, Sociology, or Social Science, or relative to a Human Services degree.

EXPERIENCE:

Six years of responsible case management experience in a human services or a field closely related to aging programs and services.

LICENSE:

Possession of a valid Class "C" non-commercial driver's license with no more than three (3) points. Please be advised that this position requires a valid driver's license.

SAFETY:
Must comply with all Federal (OSHA), State of Maryland (MOSH), safety regulations and applicable Harford County safety policies, procedures, or manual as required for this position. 

COMPENSATION:
Other compensation may include but is not limited to:

• Overtime
• Compensatory time
• Shift Differentials

BENEFITS:
Harford County offers an exceptional benefits package that includes:

• Health, Dental & Vision insurance
• Flexible Spending Accounts 
• State Retirement Plan and Deferred Compensation 
• Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• Generous Leave Package & Paid Holidays
• Tuition Reimbursement

Equal Opportunity Employer Statement

Harford County Government is an equal opportunity employer and is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local law.