Client Delivery Lead

About Scotty AI

Scotty AI scales the global digital workforce. Based in the Netherlands and Portugal, we empower enterprises to deploy digital workers at scale and automate end-to-end processes - driving unprecedented cost savings, stronger business outcomes, and better experiences for everyone involved.

The Role

As Client Delivery Lead, you own the client-facing side of conversational AI delivery: running discovery, translating business needs into requirements, designing the business-level conversation flow, and steering the project so delivery lands on time and matches what the client asked for. You work in close partnership with the Conversation Designer, who owns the technical build - you're the one driving the client relationship, priorities, and backlog end to end.

Key Responsibilities

• Client Requirements & Workshops: Schedule and run discovery/workshop sessions with clients (prep, facilitation, follow-up notes); translate business processes into conversational requirements.
• Conversation Design (business flow): Define the user journey and business logic - steps, decision points, messaging intent, edge cases - shared with the Conversation Designer, who co-designs the technical mapping.
• Content Collection: Gather copy, FAQ answers, brand voice guidelines, and business rules for the Conversation Designer to implement.
• Agile Delivery Management: Plan and sequence delivery work within the sprint cadence, groom the backlog, track blockers, and keep Jira/Confluence current.
• Documentation (AI-driven): Create and maintain project docs, scope definitions, and configuration workbooks using AI tools - including setting up the AI workflows/templates that generate and update them - reviewing output for accuracy.
• Testing & UAT: Build the test plan, guide client feedback testing and UAT, and test the finished build against the original requirements (not a technical test).
• Support Ticket Triage: Triage incoming tickets and route technical issues to the Conversation Designer.
• Client Communication: Own status updates, expectation-setting, escalation handling, and release communication.
• Status Reporting: Report project health to leadership. 
  

Key Skills

• Client Communication: Proven ability to manage stakeholders, present complex ideas simply, and lead client-facing workshops.
• Conversation & UX: Strong grasp of business-level conversation design (journeys, decision points, edge cases); comfortable partnering with a Conversation Designer on technical mapping.
• Agile Delivery: Comfortable planning and sequencing work in a sprint/backlog cadence, grooming a backlog, and flagging blockers; fluent in Jira, Confluence, and ticket-based workflows.
• AI-Enabled Documentation: Able to use AI tools to draft and maintain documentation and set up simple AI workflows that keep it current with minimal manual upkeep - and to critically review AI-generated output for accuracy before it reaches a client.
• Analytical Rigor: Able to build test plans, interpret UAT/client feedback, and judge whether a build meets the original requirement.

Key Behaviors

• Ownership: You take responsibility for the client relationship and delivery outcome end-to-end, from the first workshop through go-live.
• Proactive: You anticipate client needs and surface risks early; you don't wait for a perfect brief.
• Curious: You have a genuine interest in understanding client businesses and users.
• Organized: You keep a clear, current view of scope, timeline, and backlog as priorities shift.
• Collaborative: You work closely with the Conversation Designer, share context clearly, and hand work off (and take it back) smoothly.
• AI-Fluent: Comfortable experimenting with AI tools to speed up documentation and delivery work, while knowing when to trust the output and when to slow down and verify it yourself.

Key Outputs

• Requirements docs and workshop notes.
• Business-level conversation flow specs.
• Scope notes and configuration workbooks, produced and kept current via AI workflows.
• Groomed backlog and current Jira/Confluence tickets.
• Test plans, UAT results, and client sign-off.
• Status reports and release communications.

Application Requirements

• Language: Fluency in English is required. Fluency in Dutch is highly preferred. CV and application must be submitted in English.
• Residency: Currently based in Portugal (proximity to Aveiro is a plus).
• Work Permit: Valid Portuguese work authorization required.

Benefits

• Permanent contract.
• Remote-first work model with occasional office visits.
• Comprehensive health insurance.
• Annual fully paid 1-week company shutdown.
• Flexible work environment with a high-growth scale-up culture.