Client Delivery Specialist

Company Description

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space?

At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world. We’re traded on Nasdaq and also part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE 100.

About Informa TechTarget

Informa TechTarget (Nasdaq: TTGT) informs, influences and connects the world’s technology buyers and sellers, to accelerate growth from R&D to ROI.

With an unparalleled reach of over 220 highly targeted technology-specific websites and more than 50 million permissioned first-party audience members, Informa TechTarget has a unique understanding of and insight into technology markets.

Underpinned by those audiences and their data, we offer expert-led, data-driven, and digitally enabled services that deliver significant impact and measurable outcomes to our clients. We provide our customers with:

• Trusted information that shapes the industry and informs investment
• Intelligence and advice that guides and influences strategy
• Advertising that grows reputation and establishes thought leadership
• Custom content that engages and prompts action
• Intent and demand generation that more precisely targets and converts

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices. Visit informatechtarget.com and follow us on LinkedIn.

For more information, visit informatechtarget.com and follow us on LinkedIn

Job Description

This role is based in our 275 Grove St, Auburndale, MA 02466, USA office.

The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes. Candidates must be logical thinkers with good communication skills who are able to multi-task and work under pressure. This individual needs to be a team player, detail-oriented and comfortable working in a fast paced environment.

Essential Job Functions:

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfill campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks

Qualifications

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace; and,
• Accurate data entry skills, problem solving ability and the ability to work independently.

Additional Information

The salary range for this role is $50,000-$63,000 based on experience.

TechTarget, Inc., doing business as Informa TechTarget, including its subsidiaries is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex (including pregnancy), age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. 

Informa TechTarget complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state or local law. 

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include: 

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment
• Broader impact: take up to four days per year to volunteer with a philanthropic organization
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves 
• Time out: Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year 
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount 
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more 
• Recognition for great work, with global awards and kudos programs 
• As an international company, the chance to collaborate with teams around the world