Client Director - Insights

Company Description

R26_0010489

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking to add a Client Director to our Industry Insights team. 

This is a hybrid position and requires being onsite in Atlanta. 

Job Description

As a Director, you'll lead a team of Associate Directors, Client Managers, ACMs, and Analysts; guiding and coaching them to support clients to analyze data through the use of NIQ tools and services, based on NIQ standards and service models to ensure clients are delivered insights on industries, markets, and consumers so that they make informed business decisions. Responsible for driving NIQ's CS Industry Insights mission for their team through the delivery of Thought Leadership and accountable for the on-target delivery of team KPIs. 

Responsibilities: 

• Lead a team of analytics (junior and senior) associates successfully; guiding, coaching, and developing team members; providing them with timely feedback and recognition on performance, to ensure the team demonstrates high standards of performance and professional competencies. 
• Manage key client relationships and  deliver excellent insights & service as marked by our client facing KPIs. 
• Own CS Industry Insights mission for his/ her team through the delivery of Thought Leadership. 
• Ensure the team delivers as per the relevant KPIs/ success metrics. 
• Partner closely with the Account Lead to transform the customer experience for all the clients of his/her team. 
• Drive Service Model and JBPs execution strongly. 
• Ensure all team members complete the Academy in time and with success, developing probing skills to identify and uncover the most important business questions for their clients & hold the team accountable for the delivery of insights as per Academy learnings. 
• Continuously guide and coach the team in utilizing and visualizing the most relevant data for developing strategically impactful presentations full of insights and proactive recommendations. 
• Manage or guide his/ her team to manage 'clients' expectations' in project scoping, prioritization, time management and adhering to JBP priorities.  
• Demonstrate and guide team on solid question probing skills to identify and uncover the most important business questions for client(s).  
• Lead generation: Display a full understanding of all NIQ portfolio of services and products as well as 'incremental offerings', and identify, create, and convert opportunities to incremental sales through strong client relationships & partnerships with account leads. 
• Proactively partner with necessary senior stakeholders to prevent potential roadblocks and to remove them when they arise.  
• Drive customer satisfaction, ensuring the team delivers the best-in-class analyses and relevant and impactful insights. 
• Be a bi-lingual (CPS+RMS) team leader, / strategist: 
  • Demonstrate an everyday Consumer- driven marketing culture 
  • Probe and provoke clients to more business questions to analyze consumer behavior 
  • Generate CPS Leads (upsell contracts, ad-hoc) 

#LI-Hybrid

Qualifications

• 10+ years of experience in the CPG industry and/or related sales, category management, market research. 
• Solid experience working with data analytics leveraging tools such as Discover, RMS databases, etc. 
• Prior experience with NielsenIQ (or similar) solutions preferred in the analytics space, including POS/Panel data. 
• Experience in leading or coaching high performance teams.  
• Strong strategic and analytical mind with excellent numerical skills. 
• Knowledge of Microsoft Excel, PowerPoint, and Google Sheets/Slides. 
• Digital savvy and AI First mindset.
• Fast learner of concepts/ tools/ analyses. 
• Display the ability to incorporate deep industry knowledge and Thought Leadership into analyses. 
• Proficiency in pulling, analyzing, and incorporating all NIQ data sources that are relevant to the client(s) – i.e. RMS, Homescan, Omni, Spectra, etc.  
• Proficiency in utilizing Discover and helping diminish/eliminate client concerns & roadblocks in order to drive usage.  
• Ability to coach others in data analysis and working with the NIQ tools. 

Additional Information

This role has a market-competitive salary with an anticipated base compensation of $114,800 - $150,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a sales-based incentive or performance-based bonus. Other benefits include a flexible working environment, comprehensive health insurance, industry-leading parental leave, life insurance, education support, and more.

US Benefits

• Comprehensive healthcare plan (medical, Rx, dental, and vision).
• Flexible spending accounts and a Health Savings Account (including company contributions).
• Life and AD&D insurance.
• 401(k) retirement plan including company matching contributions.
• Disability insurance.
• Tuition Reimbursement.
• Discretionary paid time off program and 11 paid holidays.

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai-safety-policies.

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion