Client Manager

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                            

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

Job Description

As a Client Manager, you will play a key role in delivering exceptional loan administration services to a portfolio of debt and credit clients. You will lead client onboarding, oversee day-to-day loan administration activities, manage a high-performing team, and ensure the delivery of accurate, timely, and high-quality client services. Working closely with senior leadership and key stakeholders, you will help drive operational excellence, strengthen client relationships, and support the continued growth of the Loan Administration business.

What you will do

• You will manage a portfolio of loan administration clients, overseeing onboarding, operational delivery, and ensuring exceptional client service throughout the client lifecycle.
• You will lead, coach, and develop a team of Loan Analysts and Senior Loan Analysts, ensuring high-quality deliverables, effective workload management, and continuous team development.
• You will oversee key loan administration activities, including transaction processing, cash and position reconciliations, investor reporting, waterfall calculations, and lifecycle event management.
• You will act as the primary client contact and escalation point, building strong relationships with clients, software providers, and internal stakeholders while driving operational excellence and process improvements.
• You will support business growth by contributing to new business opportunities, client demonstrations, process design, and the continuous enhancement of loan administration services.

What we offer

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits such as private health and dental cover, life assurance, discounted gym membership, eye test and corporate GP
• Annual leave: our employees are entitled to 25 days paid leave plus all Ireland public holidays
• Enhanced maternity and paternity, including shared parental leave and adoption leave
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements

Qualifications

• You have a degree in Business, Finance, or a related discipline, with at least 5 years of experience in loan administration, facility agency, loan servicing, CLO administration, debt operations, or a related financial services environment.
• You have proven experience managing client relationships, leading teams, and working collaboratively with offshore teams and third-party stakeholders.
• You have strong knowledge of debt and credit administration systems, with experience using platforms such as Allvue or similar loan servicing systems considered an advantage.
• You possess excellent analytical, organisational, and problem-solving skills, with strong Microsoft Excel proficiency and the ability to manage multiple priorities in a fast-paced environment.
• You are a proactive leader with strong commercial awareness, excellent communication skills, and a commitment to delivering outstanding client service and operational excellence.

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.