Client Service Manager
allwayscaring
Client Service Manager
mountfitchetgroup· Voluxis
About this role
Company Description
VOLUXIS are seeking a Client Services Manager to join the team based at our Dubai office in the Dubai Airport Free zone. This role is an integral part of the future success of the company, enhancing our Client Management Team.
VOLUXIS are a well-established private jet charter and management company, holding a worldwide Air Operators Certificates and currently managing a diverse fleet of aircraft, including Bombardier, Gulfstream Embraer and Textron products.
We are looking for a professional to join our team who is commercially astute and motivated by providing service beyond expectation, whilst ensuring safety is the central focus of everything we do. This is a great opportunity to join a team who are passionate not only about private aviation, but also the continued growth of the company.
Business level proficiency (B2 CEFR or Equivalent) in English and written and spoken Arabic is essential for this role.
Job Description
- Managing the flow of information and communication between Aircraft Owners and Operations, Finance, Airworthiness and Charter Sales teams
- Working with the Operations team to ensure client flight itineraries and related requests are carried out accurately and in a timely manner
- Working with the Airworthiness department regarding planning and coordination of aircraft maintenance, whilst managing client expectations
- Working with clients and associated teams regarding feasibility of flight schedules
- Meeting and greeting passengers on departure and arrival
- Close collaboration with Cabin Crew to ensure accurate client profiling and delivery of the highest levels of inflight service
- Coordination of comprehensive monthly reporting to clients and their finance teams including participating in financial reconciliation process, ensuring compliance with contractual parameters
- Maintaining an effective flight watch in conjunction with Operations, pre-emptively identifying issues and acting accordingly to minimise impact
- Provide excellent customer service to both internal and external Voluxis customers
- Building relationships with Voluxis clients and suppliers alike
Qualifications
- Business-level proficiency (B2 CEFR or Equivalent) in English and written and spoken Arabic is essential.
- 4-5 years of previous experience in the private aviation industry, preferably Client and aircraft management, private jet charter or Operations.
- Familiarity/working knowledge of all aspects of aircraft management.
- Account management experience relating to private aviation clients and other UHNWI/VVIPs
- Ability to work well within a specialist team
- Excellent communicator
- Highly organised - able to handle multiple, and on occasion, conflicting priorities
Additional Information
- Competitive salary
- Holiday entitlement which increases with length of service
- Career development opportunities
- Private healthcare & pension
- Employment Visa (as required)
Frequently Asked Questions
Is the salary disclosed for the Client Service Manager position at mountfitchetgroup?
The salary for this Client Service Manager role at mountfitchetgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Manager position at mountfitchetgroup located?
This Client Service Manager role at mountfitchetgroup is based in ae, Dubai, Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Manager role at mountfitchetgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Manager role in the Voluxis department at mountfitchetgroup.
Which team or department does the Client Service Manager at mountfitchetgroup belong to?
This Client Service Manager position is part of the Voluxis department at mountfitchetgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Manager position at mountfitchetgroup?
Click the "Apply Now" button on this page. You will be redirected to mountfitchetgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Service Manager job at mountfitchetgroup posted?
This Client Service Manager position at mountfitchetgroup was posted on Jul 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Manager
mountfitchetgroup
You'll be redirected to mountfitchetgroup's official application page on SmartRecruiters.