Client Service Specialist - Sydney
moomoo· Global Marketing Department
About this role
Join Moomoo as a Client Service Specialist
Ready to change the way Australians invest? At Moomoo, you’re not just joining a leading global investment platform; you’re becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than 27 million users worldwide and a strong local presence, we’re shaking up wealth-tech, and we want you on our journey!
What You’ll Do
As our Client Service Specialist in Sydney, you’ll be the friendly face that welcomes clients into our experiential store—helping them get started, guiding them through our platform, and making sure their investing experience is smooth and enjoyable. If connecting with people and making financial concepts simple sounds exciting, this is your chance to shine in a fast-growing industry.
Your Day-to-Day:
- Welcome and assist new clients with account opening and app navigation.
- Answer basic questions and help clients feel confident using Moomoo’s innovative features.
- Support marketing events and workshops - be part of the buzz around our newest campaigns.
- Work with your team to keep store operations on track and clients happy.
- Help with documentation and compliance, always keeping client information safe.
- Assist sales efforts by following up on leads and supporting client acquisition goals.
- 1–2 years’ experience in customer service, preferbally financial advice, or retail investment services
- Basic knowledge of financial markets and trading platforms
- People-focused: great communicator (English; Mandarin/Cantonese a plus)
- Organised, detail-oriented, and comfortable with multitasking
- Willing to work rotating shifts, including weekends and holidays
- Tech-savvy and keen to learn new digital tools
- Customer-first problem solver who’s always ready to help
Preferred Qualifications
- Previous retail or store sales experience.
- Team management or training experience.
- Active Moomoo user.
- Familiar with local community resources.
- Experience in pop-up store or temporary retail space operations.
- Familiar with mall partnership processes and promotional calendar planning.
Perks & Benefits
- Growth: Work for a leader in digital brokerage, with unlimited career opportunities
- Competitive rewards: Market-driven salary and performance bonuses that reflect your impact
- Coverage: Comprehensive insurance for you and your family
- Culture: A fun, diverse workplace with frequent team events and celebrations
- Surprises in store: More benefits revealed as you progress through the hiring process!
Frequently Asked Questions
Is the salary disclosed for the Client Service Specialist - Sydney position at moomoo?
The salary for this Client Service Specialist - Sydney role at moomoo is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Service Specialist - Sydney position at moomoo located?
This Client Service Specialist - Sydney role at moomoo is based in Sydney, New South Wales, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Service Specialist - Sydney role at moomoo full-time or part-time?
This is listed as a Full time position. It is posted as a Client Service Specialist - Sydney role in the Global Marketing Department department at moomoo.
Which team or department does the Client Service Specialist - Sydney at moomoo belong to?
This Client Service Specialist - Sydney position is part of the Global Marketing Department department at moomoo. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Service Specialist - Sydney position at moomoo?
Click the "Apply Now" button on this page. You will be redirected to moomoo's official application portal hosted on workable where you can submit your application directly.
When was the Client Service Specialist - Sydney job at moomoo posted?
This Client Service Specialist - Sydney position at moomoo was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Service Specialist - Sydney
moomoo
You'll be redirected to moomoo's official application page on workable.