Client Services Administrator (Onsite Orlando, Florida)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We Move fast, Deliver excellence, and Win together…that’s The Pitney Bowes way. Here, how we work matters just as much as what we achieve.

We’re looking for people who:

• Act with urgency, accountability, and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

Pitney Bowes is hiring an onsite full-time Client Services Administrator at our Orlando, Florida Presort Services facility.

Your 1st shift schedule will be Monday through Friday 9:30AM to 6:00PM EST.

Your hourly pay range is $23.00 to $25.00 per hour with the possibility of overtime.

You are a detail-oriented individual, hard-working contributor who can help the company meet our client service level agreements.

You will:

• Assist in managing and building client relationships with small to medium customers by being proactive in preventing issues.
• Communicate with Operations and Client Service personnel daily when issues or challenges arise or are anticipated.
• Monitor/review daily client discrepancies and aid in resolution working with the Operations and Client Services team members.
• Monitor all QMS (Quality Management System) client services related tasks ensuring the department is in compliance at all times.
• Monitor and review client volume activity utilizing proprietary systems or other applications.
• Enter and retrieve information using computer systems and applications to create, update records, or obtain information for others.
• Prepare client quarterly business reviews, other required presentations and meeting materials when required.
• Complete weekly or monthly reports for clients, as necessary.
• Assist with weekly invoicing review for customers to ensure timeliness and accuracy.
• Provide back-up support in absence of others.
• All other duties as assigned.

Your background as a Client Services Administrator, you have:

• Demonstrated minimum of 2 years of customer service experience.
• Ability to organize, prioritize and handle multiple work assignments.
• Strong knowledge of computer applications, MS Office (PowerPoint, Outlook, Excel, Word) suite of products.
• Excellent verbal, written, presentation and interpersonal communications skills.
• Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment.
• Based on client and business need, you must have a flexible schedule to work overtime, which may include weekends.

Our Team: Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.

All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply. 

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.