Client Services Associate

Company Overview:

Since 1968, Build Up Justice NYC has provided free legal services for low- and moderate-income individuals and families throughout New York City.  Our clients live in rapidly gentrifying neighborhoods where many residents and small business owners have been displaced or are facing displacement and harassment. For over half a century, Build Up Justice NYC has provided high-quality, low-barrier neighborhood-based legal services to individuals, families, nonprofit community-based organizations, community development corporations, coalitions, and small business owners, interested in developing and sustaining vibrant, healthy communities.   Build Up Justice NYC has three core departments —Preserving Affordable Housing (PAH), Consumer & Economic Advocacy (CEA), and Community & Economic Development (CED)—each of which has unique initiatives and plays a vital community role to ensure basic needs are met and fundamental rights affirmed.

Position Summary: 

The Client Services Associate will be responsible for providing direct services to clients, managing client information and documentation, and supporting the overall administrative and operational needs of the CED Program. This role involves significant client interaction, data management, and collaboration with program staff to ensure efficient and effective service delivery. 

Responsibilities:

• 
  Provide direct services to clients including intake, assessment, referral, case closing forms, and follow-up;
  
• Coordinate and manage client flow, documenting all interactions with or on behalf of clients and attorneys;
  
• Attend outreach events on behalf of the program, providing information about services offered and application procedures;
  
• Enter client information into the case management system and relevant databases;
  
• Import and transfer data from multiple sources to secure central databases;
  
• Update database and document management systems with new information and documents as they come in;
  
• Record and document services into Microsoft Dynamics, Excel, Notion, SharePoint, and Legal Server systems under contractual agreements and program needs;
  
• Provide input with supervisor and team leaders in the development and implementation of data management processes; 
  
• Collaborate with program staff to ensure case file documents are appropriately processed in the case management system and cases are opened and closed accordingly.
  
• Participate in regular staff meetings and supervision, attending training for further skills development as required;
  
• Provide input with supervisor and team leaders to identify and recommend process improvements for program documentation and organization;
  
• Create and send correspondence, receive and route incoming calls, taking messages when appropriate;
  
• Additional clerical/administrative duties including filing, sorting, and organizing paperwork; and
  
• Other duties as assigned. 
  

A successful candidate will have:

• A minimum of 2-4 years administrative and/or office admin work experience; preferably in a non-profit.  
• Excellent interpersonal skills and demonstrated ability to effectively communicate with individuals from diverse backgrounds, local organizations and people in crisis; 
• Must have excellent verbal and writing communication skills that can be executed in formal correspondence and oral presentations;  
• Ability to maintain confidentiality and neutrality in handling proprietary and client information; 
• Strong reporting and record keeping skills, including the ability to synthesize lots of quantifiable and qualitative data into clear, plain language and readable charts and checklists; 
• Dependability, good time management and strong organizational skills and attentive to detail;  
• Bi-lingual in English/Spanish preferred;  
• Must be able to work strategically within a team structure as well as independently, multi-task and work under tight deadlines; 
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), client management systems. Familiarity with Microsoft Dynamics, Notion, SharePoint, and Legal Server are a plus; 
• Demonstrated ability to interact with persons of different races, ethnicities, ages, and sexual orientations in a multicultural environment; and   
• Thorough commitment to Build Up Justice NYC’s mission and commitment to public interest work and economic equity.  

Compensation & Benefits

Annual salary is  $61,200 - $71,700 depending on years of experience. Great benefits package such as, employer paid health insurance; 27 days annual vacation, employer 4% contribution to 401(k); and paid parental leave. This is a hybrid in-office/remote work position. 

To Apply

If you are interested in this position, you must submit your resume and a cover letter telling us why your experiences would make you a good fit for this role. 

Build Up Justice NYC is a diverse team that is committed to recruiting, supporting, retaining, and promoting talented staff with diverse backgrounds and experiences that share the organization's commitment to racial, economic and social justice. At Build Up Justice NYC, diversity encompasses a variety of characteristics, lifestyles, and perspectives, including race, ethnicity, national origin, religion, gender, sexual orientation, gender identity, age, education, disability, socio-economic status, and family status. We firmly believe that a diverse, equitable and inclusive environment is essential to both the quality of our client services and the personal satisfaction of our staff. 

We encourage applicants of diverse backgrounds to apply, including women, people of color, immigrants, people with disabilities, LGBTQ people, people from low-income backgrounds, and with lived experiences in the communities we serve.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.