Client Services Director
solairus
Client Services Director
wshgroup· Portico - Support Office
About this role
Company Description
At Portico, we believe outstanding service starts with exceptional leadership. We're looking for an experienced and commercially minded Client Services Director to lead a portfolio of client contracts, driving operational excellence, client satisfaction, team development, and sustainable business growth.
This is a high-profile leadership role that combines strategic thinking with hands-on operational support. You will work closely with Operations Managers, client stakeholders, and support functions to ensure our services continue to exceed expectations while identifying opportunities for innovation, efficiency, and growth.
As a visible leader within the business, you will play a key role in shaping our operational strategy, developing future talent, and championing Portico's culture and values across your portfolio.
Job Description
Leadership & Team Development
- Lead, coach and develop Operations Managers and senior operational teams.
- Create a high-performance culture focused on accountability, collaboration, and continuous improvement.
- Support succession planning and talent development across the business.
- Recognise and reward outstanding performance while encouraging innovation and fresh thinking.
- Foster a culture that challenges the status quo and raises standards across all areas of service delivery.
Client Relationship Management
- Build and maintain strong relationships with key client stakeholders.
- Ensure contractual commitments and service level agreements are consistently achieved.
- Support operational teams in delivering exceptional client experiences and resolving service challenges.
- Conduct formal business reviews and provide strategic guidance to client teams.
- Monitor service performance and identify opportunities to enhance the client experience.
Business Growth & Innovation
- Identify emerging opportunities and market trends that can add value to our clients.
- Support business development activities including sales presentations, tenders, site visits, and contract mobilisations.
- Actively contribute to client retention strategies and portfolio growth.
- Share innovative service solutions and best practice across the wider business.
- Represent Portico as a professional ambassador both internally and externally.
Financial & Commercial Management
- Support budget planning, forecasting, and financial performance reviews.
- Drive profitability through effective operational and commercial management.
- Monitor key performance indicators and implement action plans to improve performance.
- Ensure financial controls and company procedures are consistently followed across all contracts.
- Build commercial awareness throughout operational teams and encourage ownership of performance outcomes.
Operational Excellence
- Ensure compliance with all company policies, procedures, and statutory requirements.
- Support teams in delivering services aligned with agreed SLAs and client expectations.
- Monitor operational performance and implement improvements where required.
- Work collaboratively with support functions to deliver consistent, high-quality outcomes for clients.
Qualifications
What We're Looking For
- Proven senior leadership experience within hospitality, facilities management, workplace experience, outsourcing, or a client services environment.
- Strong experience managing multiple client contracts and operational teams.
- Commercially astute with experience managing budgets, KPIs, and financial performance.
- Exceptional stakeholder management and relationship-building skills.
- A track record of developing high-performing teams and future leaders.
- Strong strategic planning, problem-solving, and decision-making abilities.
- Passion for service excellence and continuous improvement.
- Experience of working in high end customer service environments, and particularly Front of House
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
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Frequently Asked Questions
Is the salary disclosed for the Client Services Director position at wshgroup?
The salary for this Client Services Director role at wshgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Director position at wshgroup located?
This Client Services Director role at wshgroup is based in England, gb, London, London, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Director role at wshgroup full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Director role in the Portico - Support Office department at wshgroup.
Which team or department does the Client Services Director at wshgroup belong to?
This Client Services Director position is part of the Portico - Support Office department at wshgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Director position at wshgroup?
Click the "Apply Now" button on this page. You will be redirected to wshgroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Client Services Director job at wshgroup posted?
This Client Services Director position at wshgroup was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Director
wshgroup
You'll be redirected to wshgroup's official application page on SmartRecruiters.