Client Services Representative

Company Description

Compassionate Care Meets Cutting-Edge Veterinary Medicine at Orchard Park Veterinary Medical Center

Orchard Park Veterinary Medical Center, or OPVMC for short, has been a trusted name in veterinary care in the Western NY area for over 60 years. Our experienced veterinarians and medical staff are dedicated to providing exceptional care for every pet who works through our door.

Since OPVMC provides services 24 hours per day, we are always looking for highly motivated and dedicated professionals who may be interested in joining our team. We offer competitive benefits including flexible schedules, paid time off, quality benefits, continuing education opportunities, special rate employee pet care, and more! Shift differentials are applicable for certain positions and shifts.

Get to know us more by clicking here!

Job Description

As a Client Service Representative, you'll create a welcoming experience for every client and patient from check-in to check-out. You'll provide exceptional customer service while supporting the veterinary team through scheduling, communication, administrative tasks, and front desk operations.

Key Responsibilities:

• Greet clients and patients with a friendly, professional attitude and ensure a positive visit.
• Answer and direct phone calls, schedule appointments, and confirm upcoming visits.
• Check patients in and out, prepare medical records, and maintain accurate client and patient information.
• Process invoices and payments, including cash, credit cards, checks, and CareCredit transactions.
• Monitor client wait times and communicate updates as needed to provide excellent service.
• Use veterinary practice management software to schedule appointments and maintain records.
• Obtain patient histories, vaccination records, and complete required paperwork.
• Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
• Help maintain a clean, organized, and welcoming reception area.
• Assist with training new team members and perform other duties as assigned.

We are looking for someone who is organized, dependable, enjoys working with people, and thrives in a fast-paced, team-oriented veterinary environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
• Strong customer service, communication, and interpersonal skills.
• Excellent organizational, time management, and multitasking abilities.
• Detail-oriented with accurate data entry and recordkeeping skills.
• Proficient with Microsoft Office and comfortable learning veterinary practice management software.
• Ability to operate a multi-line phone system, perform clerical tasks, and process payments.
• Basic knowledge of animal behavior and veterinary terminology, or willingness to learn.
• Strong critical thinking, problem-solving, and decision-making skills.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Compassionate, professional, and passionate about providing exceptional care to pets and their owners.
• Flexible to work evenings, weekends, holidays, and other scheduled shifts as needed.

Additional Information

We offer our staff:

Compensation: $18.00–$21.00 per hour, based on experience.

Shift Differential: Additional shift differential pay is offered for hours worked between 6:00 PM–12:00 AM and 12:00 AM–6:00 AM.

Pre-Employment Requirements: As a condition of employment, candidates must successfully complete a pre-employment physical examination and urine toxicology screening through HealthWorks before becoming eligible for hire.

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.