Client Services Specialist

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry dedicated to creating intelligent connections that deliver unique innovations and actionable insights. We help to speed drug development, ensure product quality and safety, improve commercial effectiveness, get the right treatments to patients, improve access and delivery of healthcare, and ultimately drive better health outcomes. With approximately 90,000 employees, IQVIA conducts operations in more than 100 countries.

Switzerland is the biggest world-wide location for pharmaceutical and healthcare corporations, with most of the global leading and emerging players having established their headquarters there. 

IQVIA Switzerland is responsible to serve all Swiss-based Clients across their international footprint, delivering solutions for both Global and European operations head offices, as well as for the local market of their Swiss affiliates.

By joining as a Client Service Specialist you will have the opportunity to work under the direct report of the Swiss Client Service team based in Switzerland, supporting our Swiss-based clients (pharma- and medical device companies) with customer support, CRM maintenance, billing, client communication, general administration, and sales planning activities.

Role description:

• Support of Local Swiss Team in Sales Preparation and Customer Support Activities

• Creation of Price Calculations and Client Offers/Contracts

• Maintenance and Update of Sales Activities in our CRM system (Salesforce)

• Preparation of Billing Notification Forms

• Coordinate and align with cross-functional teams (e.g., Production team, BI team, Supplier team) to ensure seamless high-quality and consistent service deliverables

• Maintain regular communication with clients, acting as a key point of contact for day-to-day requests and inquiries (client relationship management)

• Collaborate closely with Key Account Managers to support and manage a dedicated portfolio of clients

• Creation and dispatch of client information material (monthly dispatch of client reports, quarterly PowerPoint presentations etc.)

• General administration tasks like management of Shared Mailbox and internal documentation update & maintenance

• Creation and Update of Power Point Presentations

• Confidently present and communicate insights to internal senior stakeholders as well as in client-facing settings

• Support Sales Team in Account Planning and Stakeholder Mapping

Requirements:

• Commercial education or relevant Bachelors degree in a commercial or a Life Sciences discipline

• Good skills in Microsoft Office (esp. Excel, Word, Power Point)

• Reliable person with high ownership and able to work independently

• 2 -5 years of Experience in administration and/or data analysis

• Strong capability in managing priorities so that deadlines are met while retaining consistent, high quality outcomes

• Adaptability and ability to learn quickly and apply new knowledge

• Fluent written and spoken English are required, good command of German language skills

• Highly effective communication and remote working skills

Our offer

• Interesting and diverse tasks in an innovative, modern, and international company

• Hybrid working model (home office & office workplace), and flexible working hours

• A steep learning curve and professional development opportunities in a dynamic team with flat hierarchies

• Attractive social and company benefits (restaurant ticket, medical insurance)

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.