Client Services Supervisor 2
jci· JIN Johnson Controls (India) Private Limited
About this role
Operation Centre Shift Manager
What you will do
We are seeking a highly motivated and experienced individual to join our Global Security Operations Center (GSOC) as a Shift Manager. The GSOC Shift Manager will be responsible for overseeing all operations within the GSOC and for receiving, assessing, escalating, and/or responding to all events involving MS personnel (including vendors and contractors), assets, or property on a global basis. The OCSM is the first line supervisor for all personnel on his/her respective shift. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to work effectively under pressure.
How you will do it
Oversee the daily operations of the GSOC during assigned shifts.
Monitor security systems, alarms, and surveillance equipment to detect and respond to potential security threats.
Coordinate and manage emergency response efforts in collaboration with internal and external stakeholders.
Supervise, train, and mentor GSOC staff, ensuring adherence to established protocols and procedures.
Develop and implement standard operating procedures (SOPs) for GSOC operations.
Conduct regular audits and assessments of GSOC processes and systems to identify areas for improvement.
Prepare and present reports on security incidents, trends, and performance metrics to senior management.
Ensure compliance with all relevant laws, regulations, and company policies.
Take necessary actions to provide a consistent delivery of security and communications services.
What we look for
Bachelor's degree with minimum of 5 years of experience in security management, with at least 2 years in a supervisory role.
Strong knowledge of security systems, technologies, and best practices.
Excellent leadership and team management skills.
Ability to remain calm and make quick, effective decisions under pressure.
Strong communication and interpersonal skills.
Proficiency in using security software and tools.
Experience working in a GSOC or similar security operations environment.
Knowledge of international security standards and practices.
Frequently Asked Questions
Is the salary disclosed for the Client Services Supervisor 2 position at jci?
The salary for this Client Services Supervisor 2 role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Services Supervisor 2 position at jci located?
This Client Services Supervisor 2 role at jci is based in Hyderabad-Andhra Pradesh-India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Services Supervisor 2 role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Client Services Supervisor 2 role in the JIN Johnson Controls (India) Private Limited department at jci.
Which team or department does the Client Services Supervisor 2 at jci belong to?
This Client Services Supervisor 2 position is part of the JIN Johnson Controls (India) Private Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Services Supervisor 2 position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
When was the Client Services Supervisor 2 job at jci posted?
This Client Services Supervisor 2 position at jci was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Services Supervisor 2
jci
You'll be redirected to jci's official application page on Workday.