Client Solutions Specialist

Who We Are 

At Litco Law, we are known for our extraordinary and unsurpassed firm culture – and for the people behind that culture. We’ve been recognized as a Canadian Top Employer and as one of Canada’s Most Admired Corporate Cultures and know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.  

By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community. 

Who You Are 

• Have 2–4 years of client service, legal intake, customer service, sales, claims, or case management experience in a law firm, legal services, insurance, healthcare, or other professional services environment
• Have a post-secondary education in Business, Legal Administration, Paralegal Studies, Communications, or a related field (not required but considered an asset)
• Demonstrate strong proficiency with MS Suite applications (Word, Outlook, and Teams)
• Are enthusiastic about office culture, and can easily build strong relationships internally and externally with clients 
• Can demonstrate sound judgement and handle sensitive situations that require empathy, tact, and confidentiality 

• Have exceptional attention to detail with a high level of accuracy 
• Are open to change and continuous improvement 
• Work efficiently and with integrity under pressure 
• Can think outside the box and be creative in resolving client concerns 

How You’ll Make a Difference 

Our clients are our number one priority at Litco Law, and we are always striving to find new ways to support their needs. The Client Solutions team is responsible for making that first connection with potential clients and ensuring that every interaction with us is positive right from day one. 

The Client Solutions Specialist is a dedicated member of our Client Solutions department. We rely on them to complete intake calls with compassion and focus, fully explaining the services of the firm and capturing details about the injury incident before scheduling and completing consultations. 

• Answer initial calls from prospective clients and establish trust and confidence in our company's services 
• Obtain accurate basic demographic information, information about the incident and relevant insurance details 
• Update all prospects' information into the firm's systems - properly record all data pertaining to each client 
• Schedule a suitable time for an intake consultation meeting, or preliminary screening call, as required 

• Complete intake consultations with potential new clients and provide full explanation of our firm’s services, processes, and next steps 
• Ensure all required information is obtained from the potential client to adequately assess the potential of the claim and, where possible, recommend acceptance or refer out decision 
• Provide Lawyer with all relevant information for the meeting 
• Be available to assist other departments with ongoing client communications to ensure smooth transition to the next phase of firm process 
• Deliver exceptional client service by responding to inquiries professionally, empathetically, and in a timely manner.

What We Offer  
 
At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…  

• High-performance culture – You can be a dreamer, and you’re not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact.   
• Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow.  
• Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation.  
• 100% company-funded benefits – The well-being of our team members always comes first. Dental, vision, employee assistance, health spending account, you name it – we cover it. 

• In-house book club – We get paid to read! At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development. 
• Flexibility – Yes, the rumours are true! We offer unlimited paid vacation and a hybrid model for working remotely and in-office.   

Check out our Careers website here to learn more. 

We Are Growing Fast. Join Us.  
 
Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.