Client Support Analyst - FTC

Two Circles· Enabling Capabilities
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📍 Vancouver, British Columbia, CanadaFull time

About this role

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

Your main duties & responsibilities: 

  • Own and manage a queue of support issues, prioritising effectively in a fast-paced, reactive environment with dynamic priorities 
  • Monitor our data management platform, associated data pipelines and web applications working closely with Engineering colleagues to troubleshoot issues and provide timely support 
  • Take ownership of issues from identification through to resolution, coordinating with internal teams and Clients, and ensuring clear, consistent communication throughout 
  • Support the onboarding of new clients into our Data Analytics and Management products and web applications, including configuration of data ingestion, mapping, tracking, and dashboards and communicating expected product behaviours 
  • Use Data Management hubs to configure and manage client environments, implementing changes, testing, and supporting new feature releases 
  • Investigate and resolve issues across the full data lifecycle (collection, processing, and presentation) in data stores, integrations, and applications, identifying root causes and proposing fixes 
  • Work across Technology teams to contribute to ongoing product and process improvements 
  • Manage multiple concurrent issues, balancing priorities and making progress even when dependent on input from clients or other teams 
  • Provide client-facing teams with clear insights into data quality, transformation integrity, and pipeline performance 
  • Support User Access Management processes for Two Circlers and Client users 
  • Ensure data is accurate and reliable for reporting, analytics, and client activation use cases 
  • Ensure data security and compliance standards are upheld at all times 

 

The ideal background and skills we are looking for include: 

  • Experience or exposure to data-intensive environments, or a relevant degree 
  • Foundational understanding of relational databases and SQL, with the ability to write and adapt queries to investigate data, and an appreciation of best practices for querying production systems safely and efficiently 
  • Foundational understanding of web applications and how they are presented to end users, including how front-end behaviour, workflows, interface elements, and browser-based interactions impact the customer experience 
  • Ability to produce clear, structured documentation that captures investigation steps, root causes, decisions, and repeatable processes 
  • A proactive, self-starting mindset with a strong sense of ownership of tasks and outcomes and good judgment on when to work independently, collaborate, or seek support 
  • Ability to manage and prioritise a varied workload, staying organised and effective in a reactive support environment 
  • Curiosity and persistence in problem solving, with the ability to explore systems and data, learn new tools and concepts quickly, and build understanding beyond step-by-step guidance  
  • Strong attention to detail, organisation, and time management skills 
  • Strong communication skills, able to clearly articulate issues, updates, impact, and outcomes to both technical and non-technical stakeholders 
  • A collaborative team player who contributes to shared goals 
  • Experience with tools such as Jira/Zendesk, data platforms, or monitoring tools is beneficial 

 

Frequently Asked Questions

Is the salary disclosed for the Client Support Analyst - FTC position at Two Circles?
The salary for this Client Support Analyst - FTC role at Two Circles is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Client Support Analyst - FTC position at Two Circles located?
This Client Support Analyst - FTC role at Two Circles is based in Vancouver, British Columbia, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Client Support Analyst - FTC role at Two Circles full-time or part-time?
This is listed as a Full time position. It is posted as a Client Support Analyst - FTC role in the Enabling Capabilities department at Two Circles.
Which team or department does the Client Support Analyst - FTC at Two Circles belong to?
This Client Support Analyst - FTC position is part of the Enabling Capabilities department at Two Circles. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Client Support Analyst - FTC position at Two Circles?
Click the "Apply Now" button on this page. You will be redirected to Two Circles's official application portal hosted on workable where you can submit your application directly.
When was the Client Support Analyst - FTC job at Two Circles posted?
This Client Support Analyst - FTC position at Two Circles was posted on Jul 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Client Support Analyst - FTC
Two Circles
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