Contracted Onsite Counselor
mygroup
Clinical Care Partner
mygroup· MYES
About this role
The Clinical Care Partner position plays a critical role by offering support and case management when employees and family members call for services. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply.
The schedule for this position is weekdays Monday-Friday 8-5pm. Training will be in office (Charlotte NC); once trained will work a hybrid schedule.
Responsibilities
- Assess client needs and link them to providers or community resources
- Establish and maintain relationships with prospective and existing clients and providers
- Communicate via phone, video conferencing, and email
- Provide excellent customer service including follow-up
- Maintain case notes
- Comply with procedures to ensure confidentiality and security (e.g., HIPAA)
Qualifications
Requirements
- Master’s or doctorate degree
- 3+ years’ post-masters experience in a mental health field
- Clinical licensure in the state of North Carolina (associate-level will be considered)
Preferences
- EAP experience and CEAP credential
- Comfortable working with a team
- Organized and able to multi-task and manage well under stressful situations
- Customer service experience including phone-based
- Working knowledge of Microsoft Office and ability to learn EAP software
About MYgroup
MYgroup is a full-service human capital consulting firm that enables organizations to thrive. Since 1987, we have developed and provided a holistic range of services to a wide range of clients, including Fortune 500s, smaller regional enterprises, and public sector entities. Through our employee assistance programs (EAP) and consulting practice, we deliver a realistic, practical, proven approach to improving three key metrics: retention, growth, and productivity. A Charlotte Business Journal Best Places to Work recipient, MYgroup’s culture is healthy, supportive, and friendly. We work together for the well-being of our clients.
MYgroup is an equal-opportunity employer. We are committed to nurturing a diverse, inclusive corporate culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.
Frequently Asked Questions
Is the salary disclosed for the Clinical Care Partner position at mygroup?
The salary for this Clinical Care Partner role at mygroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Clinical Care Partner position at mygroup located?
This Clinical Care Partner role at mygroup is based in Charlotte, North Carolina, United States, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Clinical Care Partner role at mygroup full-time or part-time?
This is listed as a Full Time position. It is posted as a Clinical Care Partner role in the MYES department at mygroup.
Which team or department does the Clinical Care Partner at mygroup belong to?
This Clinical Care Partner position is part of the MYES department at mygroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Clinical Care Partner position at mygroup?
Click the "Apply Now" button on this page. You will be redirected to mygroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Clinical Care Partner job at mygroup posted?
This Clinical Care Partner position at mygroup was posted on Jul 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Clinical Care Partner
mygroup
You'll be redirected to mygroup's official application page on bamboohr.