CLM Manager -Manager - Business SMB - Noida

About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role We are looking for a detail-oriented and proactive CLM Operations Executive to join the Paytm for Business Campaign Lifecycle Management (CLM)central team. In this role, you will be responsible for the end-to-end execution of Off-deck (whatsapp, Push, SMS, Emailer) and On-deck (banners, icons, etc) campaigns across multiple channels using CleverTap. You will collaborate closely with Category, Growth, and Traffic teams to ensure campaigns are set up accurately, approved on time, and monitored for performance. Key Responsibilities Campaign Execution & Management • Create, configure, and publish campaigns on CleverTap across Push (Override, Lifecycle, Nodedupe, Event-based), Email, SMS, Chat, and WhatsApp channels. • Set up and manage CleverTap Journeys, including event-based triggers, audience segmentation, and multi-step flows. • Set up and validate context strings for both Override and Lifecycle on-deck campaigns (Native Display). Data Fetching & Validation • Fetch and validate campaign base sizes using CleverTap's segment builder and cross- reference against push campaign base size checks. • Validate Banner IDs, deeplinks (via QR code generation), widget types, slot IDs, and image specs before campaign scheduling. • Monitor campaign delivery metrics post-launch; flag anomalies such as unusual drop in reach or delivery rates (expected benchmark: 50–60% delivery/acquiry). • Pull and verify data from the Campaign Tracker, Traffic Approval Sheet, and Allocation Team Sheet to ensure alignment. • Ensure all campaigns have a valid Label ID from the CLM Category List, and that CategoryId and CategoryName key-value pairs are correctly mapped (case-sensitive). Quality Control & Scheduling • Perform QC checks as per the Campaign SOP before scheduling any campaign. • Conduct banner QC in line with Banner SOP guidelines, verifying image specs, deeplinks, and widget types. • Test campaigns during permitted testing hours (7:00 AM–10:00 PM) using the designated test webhook. Required Skills & Qualifications CleverTap Expertise (Mandatory) • Hands-on experience with CleverTap for campaign creation, audience segmentation, and channel configuration. • Proficient in setting up Events and Journeys in CleverTap, including multi-step flows, event triggers, and user property filters. • Understanding of CleverTap concepts: Native Display, Push campaigns, cascade mode, sub- contexts, frequency capping, and DND settings. • Familiarity with webhook configuration (live and test) for Push, Email, SMS, WhatsApp, and Chat channels. • Hands-on with AI usage to execute more campaigns in shorter duration. • Basic understanding of other communication tools like Meta/WhatsApp, ConnectPlus (Tokom). Data Fetching & Analytical Skills • Ability to fetch, validate, and cross-reference campaign data from multiple trackers and sheets (Google Sheets / Excel). • Basic understanding of segmentation logic: user properties, behavioral filters, segment exclusions, and frequency rules. • Ability to identify and flag data discrepancies or campaign mismatches quickly and accurately. Operational & Process Skills • Strong attention to detail — ability to follow multi-step SOPs precisely and maintain zero-miss campaign execution and ability to manage repetitive operational tasks. • Experience raising and tracking tickets on Jira or similar tools • Good time management skills to handle approval deadlines, testing windows, and scheduling timelines simultaneously. • Proactive, organised and comfortable working in a fast-paced environment.