Collections Agent
Remote Va
🌍 RemoteFull time
Collections Agent
techfirst· Business Operations
About this role
Job Description – Collections Agent
Pay: $12 - $15/hr plus performance bonuses
Schedule: Monday–Friday, 7:30 AM – 4:30 PM MST
Work Arrangement: Hybrid / On-Site for training
Overview:
The Collections Agent is responsible for contacting residential customers to resolve delinquent accounts, secure payments, and promote ACH enrolment while delivering a high standard of professionalism and customer service. This role requires strong communication skills, attention to detail, and consistent achievement of performance targets.
Key Responsibilities:
Make a minimum of 50 outbound calls daily to customers with overdue balances.
Collect a minimum of $40,000 in monthly payments across assigned accounts.
Achieve 35–55 monthly ACH enrollments to support automated payment adoption.
Maintain a Quality Assurance score of 85% or higher through compliant, accurate, and customer focused interactions.
Document all customer interactions clearly and accurately in the system.
Follow established scripts, compliance guidelines, and company policies.
Collaborate with team members and leadership to meet monthly KPI goals.
Qualifications:
Strong verbal communication and negotiation skills.
Customer service experience
Bilingual in Spanish and English Required
Ability to work in a fast-paced, target-driven environment.
Basic computer skills and experience with CRM or dialer systems (preferred).
Working knowledge of Microsoft Suite
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid sick time
Paid time off
Paid training
Frequently Asked Questions
What is the salary for the Collections Agent role at techfirst?
The listed salary for this Collections Agent position at techfirst is USD 12–15. This is a remote Hourly role.
Is the Collections Agent job at techfirst remote?
Yes, this Collections Agent position at techfirst is remote, with team members based in Remote, San Juan, PR, Puerto Rico. You can work from home or anywhere in the supported regions.
Is the Collections Agent role at techfirst full-time or part-time?
This is listed as a Hourly position. It is posted as a Collections Agent role in the Business Operations department at techfirst.
Which team or department does the Collections Agent at techfirst belong to?
This Collections Agent position is part of the Business Operations department at techfirst. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Agent position at techfirst?
Click the "Apply Now" button on this page. You will be redirected to techfirst's official application portal hosted on bamboohr where you can submit your application directly.
When was the Collections Agent job at techfirst posted?
This Collections Agent position at techfirst was posted on Feb 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Agent
techfirst · 💰 USD 12–15
You'll be redirected to techfirst's official application page on bamboohr.