Collections Manager II

psecu· PSECU Pennsylvania State Employees Credit Union
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📍 3 Locations📍 Harrisburg, PA📍 Indiana, PA📍 State College, PAFull time
Full timeThis position has a minimum onsite expectation of 2 days per week or as neededPSECU Pennsylvania State Employees Credit Union

About this role

Members Achieve More isn't just a tagline for us, it's part of everything we do!  We're looking for passionate individuals to join our team to help us maintain that focus every day.  Want to work somewhere that's remained strong for 90 years, that encourages you to learn, grow, and pursue your dreams? If yes, then read on...

The Collections manager are responsible for the daily supervision of the Collections Units. The employee ultimately works to reduce losses to the Credit Union with effective operational oversight, continual functional improvement, review and adherence to regulatory and legal compliance, and monitoring of reporting and trending. Employee assists in the development of functional enhancements for the unit. Work is performed with a high degree of independence, subject to the review of the Departmental Leadership for program effectiveness. Work requires professional relationships with other PSECU management, outside specialists, vendors, and other financial institutions.


Mixed Schedule: Monday - Friday 8:00am - 4:00pm, 9:00am-5:00pm, and 10:00am - 6:00pm with occasional 8:00am - 4:00pm on Saturday. Onsite 2 days a week with Thursday a set day in office.

In this position, you will

  • Daily Operations Supervision and Oversight: Manages daily operations in Collections, including work queues, phone assignments, and employee development. Manage schedules and assignments for effective delinquency and charge-off management.
  • Collection Aspects and Loan Management: Monitors past-due loans to prevent charge-offs. Handles various consumer loan products, legal actions, and bankruptcy. Works within policy guidelines to optimize recovery.
  • Member Resolutions: Reviews and resolves escalated calls and account research requests. Handles member issues in a timely and professional manner.
  • Supervision and Employee Development: Assist in training and development of employees and/or management staff members. Complete quality reviews and agent development. Assess employee performance and administer disciplinary action.
  • Legal Compliance and Risk Management: Ensure compliance with relevant laws and regulations and manage risks within assigned responsibilities.
  • Third-Party Performance: Evaluate third-party agencies and conducts annual risk assessments. Provides relevant support for their operations.
  • Other duties as assigned.

Qualifications:

Bachelors (Required)

Any equivalent combination of experience and education. | Required Two years’ experience in Collections in a supervisory capacity in an organization of comparable size and complexity. | Required

Frequently Asked Questions

Is the salary disclosed for the Collections Manager II position at psecu?
The salary for this Collections Manager II role at psecu is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Collections Manager II position at psecu located?
This Collections Manager II role at psecu is based in 3 Locations, Harrisburg, PA, Indiana, PA, State College, PA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Collections Manager II role at psecu full-time or part-time?
This is listed as a Full time position. It is posted as a Collections Manager II role in the PSECU Pennsylvania State Employees Credit Union department at psecu.
Which team or department does the Collections Manager II at psecu belong to?
This Collections Manager II position is part of the PSECU Pennsylvania State Employees Credit Union department at psecu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Manager II position at psecu?
Click the "Apply Now" button on this page. You will be redirected to psecu's official application portal hosted on workday where you can submit your application directly.
When was the Collections Manager II job at psecu posted?
This Collections Manager II position at psecu was posted on Aug 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Manager II
psecu
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