Collections Specialist

Pavago· Candidate Sourcing
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🌍 Remote📍 TELECOMMUTE📍 United States

About this role

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What You’ll Be Responsible For

Collections & Payment Recovery

  • Make 100+ outbound calls daily to customers with overdue invoices
  • Follow up consistently via calls and emails until payment resolution
  • Navigate gatekeepers and reach decision-makers responsible for payments
  • Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

  • Investigate billing discrepancies and customer concerns
  • Identify root causes of delays and work toward resolution
  • Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

  • Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
  • Track customer interactions, payment commitments, and next steps
  • Ensure no account is left unattended or without follow-up

Customer Communication

  • Communicate clearly and professionally with customers
  • Provide updates on payment status and issue resolution
  • Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

  • Identify recurring issues impacting collections
  • Share insights to improve processes and recovery rates
  • Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

  • Proven experience in collections, accounts receivable, or high-volume outbound calling roles
  • Comfortable making 100+ outbound calls per day consistently
  • Strong objection-handling and negotiation skills
  • Experience using CRM tools (Salesforce or similar)
  • Excellent verbal and written English communication skills
  • High attention to detail and accuracy in documentation
  • Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

  • You are persistent and follow up until resolution
  • You are confident handling difficult conversations
  • You thrive in a target-driven, high-activity environment
  • You take ownership of your performance and results

Key Performance Indicators (KPIs)

  • Daily call volume (100+ calls/day)
  • Number of payments collected / accounts resolved
  • Follow-up consistency and response time
  • Accuracy of CRM updates and documentation
  • Reduction in outstanding receivables

Interview Process

  1. Initial Screening Call
  2. Recruiter Interview
  3. Final Interview
  4. Offer & Onboarding

#LI-AG1

Frequently Asked Questions

Is the salary disclosed for the Collections Specialist position at Pavago?
The salary for this Collections Specialist role at Pavago is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Collections Specialist job at Pavago remote?
Yes, this Collections Specialist position at Pavago is remote, with team members based in TELECOMMUTE, United States. You can work from home or anywhere in the supported regions.
Which team or department does the Collections Specialist at Pavago belong to?
This Collections Specialist position is part of the Candidate Sourcing department at Pavago. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Collections Specialist position at Pavago?
Click the "Apply Now" button on this page. You will be redirected to Pavago's official application portal hosted on workable where you can submit your application directly.
When was the Collections Specialist job at Pavago posted?
This Collections Specialist position at Pavago was posted on Jun 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Collections Specialist
Pavago
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