Collections Specialist II

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service.

Position Summary

We are seeking an experienced Collector II to join our Credit Union team. The ideal candidate will have 3-5 years of collection experience, specifically in areas of lending, repossession, bankruptcies, real estate loans, loss mitigation, and the collection of negative account shares.

In this role, Collector II will be responsible for managing a portfolio of delinquent accounts while working to recover outstanding debts. This includes negotiating payment arrangements with our members, implementing collection strategies, negotiating repayment terms, and proposing possible loan restructurings, all while following the procedures of our department.  

The ideal candidate will play a key role in maintaining the financial health of the credit union by ensuring timely follow-ups and effective communication with our members and management. The applicant must be goal-oriented, able to work effectively in a team, and comfortable in a fast-paced environment.  

We are also seeking a candidate with the following:

• Compliant with all federal, state, and collection laws and regulations as well as company policies and procedures.
• Maintain accurate records of all communication and actions taken in relation to debt collection efforts
• Maintain monthly reports assigned by management.
• Establish clear communication with members to determine reasons for delinquency and evaluate financial situations to negotiate terms of repayment.
• Perform various administrative duties related to the collection process.

This is a hybrid-based position with a minimum of 2 days in the Van Nuys office required, and supports all facets of the day-to-day operations and/or projects within the Collection department.

What You’ll Do

• Manage a delinquency queue of up to 100 accounts
• Recommend vehicles for repossession and/or assist with the assigning and sale of repossessed vehicles
• Collect on delinquent real estate loans
• Collect negative shares and balance a month-end recovery report
• Complete daily call goals
• Review member requests for hardship assistance/loss mitigation
• Complete tasks assigned by management
• Assist with department goals

Minimum Qualifications

A minimum of 3 years of collection experience, specifically in lending collections

Previous experience in collections, customer service, or a related financial field may be preferred.

Experience in banking or credit unions is preferred

Education and Certificates/Licenses

A minimum of a high school education or a GED

Required Skills/Abilities

Excellent verbal and written communication skills

Excellent interpersonal, EQ, and customer service skills

Excellent organizational and attention to detail skills

Excellent time management skills with a proven ability to meet deadlines

Ability to function well in a fast-paced and changing environment

Proficient with Microsoft Office Suite or related software

A working understanding of Collection principles, practices, and procedures is preferred

Physical Demands: These are the general physical demands that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves primarily non-manual labor. Reliable, predictable, on-time attendance is essential, particularly to ensure duties are fulfilled. The associate will spend most of the working time sitting, standing, or walking, including significant time using computers. Position requires repetitive hand movements, the daily ability to focus on several tasks at one time, analyze data and draw conclusions, quickly and accurately perform mathematical computations, analyze and explain complex information, communicate frequently with others in person, over the phone, via electronic communications, and in group presentations.  The associate must be able to travel regularly among the branches supervised.  ​The position may include occasional lifting of up to 15 lbs.

At LAPFCU, we support diversity, and we are an equal opportunity workplace.