Job Description:

This exciting Transition Coordinator position works on-the-ground in the Cleveland area and surrounding counties serving adults who are in need of housing and additional services to support their goal for independence. If you are an experienced Community Health Worker or STNA who wants to be out in the community, meeting clients where they are, this might be an exciting role for you!

Purpose

As a Transition Coordinator you would work Monday through Friday (no weekends) playing a vital role in helping adults move from long-term care facilities to home or community-based settings. Following organizational policies, state/federal regulations, and accreditation requirements, this position ensures a smooth, person-centered transition for each consumer, under the general supervision of the Home Choice Manager.

Essential Functions

• Serve as a liaison between healthcare and housing professionals, including service coordinators, discharge planners, and community-based service providers. Maintain knowledge of all service lines: adult day health, personal care/private duty, service coordination, skilled care, and hospice.

• Collaborate closely with individual case managers to arrange services that align with each consumer’s preferences and community resources, including physicians, pharmacies, and other essential providers.

• Assist individuals in locating housing and obtaining necessary materials and supplies (i.e. social security card, ID, completing applications, etc.)

• Support consumers in accessing entitled benefits and resources.

• Provide exceptional customer service by addressing questions, concerns, and problems, ensuring daily needs are met.

Non-Essential Functions

• Assist with the completion of consumer workbooks when needed.

• Support participants with employment options if interest is indicated.

Expectations

• Maintain a professional, positive demeanor and manage time efficiently. Serve as a role model promoting teamwork and proactive problem-solving.

• Ensure all client interactions uphold Client Rights, respect, and dignity. Report complaints, abuse, misappropriation of funds/property, or any corporate compliance issues immediately.

• Adhere to all National Church Residences policies, including Employee Information Guide (EIG), facility handbooks, drug-free workplace, safe work practices, and all federal, state, and local regulations.

• Perform other duties as assigned.

Qualifications

Education:

• High school diploma or GED required.

Experience:

• Minimum of 1 year in social service or healthcare (STNA) delivery with adults, elderly and family populations; 2 years' experience preferred.

• Knowledge of supportive services and community resources in assigned areas/counties.

• Knowledge of housing services in the areas preferred.

Travel:

• This Cleveland, OH area-based role will travel frequently throughout the week to visit and serve clients in the following counties: Cuyahoga, Lake, Lorain, Medina, Geauga, Erie, Huron, Summit; Portage and other assigned locations.

• This role is paid for travel time and offers reimbursement for mileage.

Licensure:

• Valid driver’s license and compliance with National Church Residences motor vehicle policy is required.

In return, National Church Residences offers an excellent total reward package that includes:

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family

  • Complimented with a Healthcare Flexible Spending Account or Employer funded Health Savings Account

  • Includes Fertility & Family Building Support, Weight Management, and Chronic Condition Support

  • Parental Leave paid at 100% for four weeks

  • Coverage begins first of the month following your date of hire!

• Dental & Vision coverage for you and your family with Nationwide providers

• Company provided Life & ADD insurance and Disability coverage

• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage

• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking

• Well-being Programs including an enhanced EAP with mental health and work-life support, tobacco cessation, and Well-Being Your Way which offers up to $1000/year in rewards & reimbursements!

• 3-4-5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds!

• Reimbursement for Tuition expenses

• Paid Time Off (PTO) and 9 paid Holidays

*Programs vary depending on Full Time, Part Time or Contingent Status

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.