Community Liaison

Job Title:
Community Liaison

Reports To:
Director of Business Development / Chief Operating Officer

Department:
Marketing

Location:
Remote / Travel within Virginia (up to 80%)

Employment Type:
Full-time, Salary, Exempt

Compensation:

The pay range for this position is $75,000 - $110,000 annually, set in good faith based on the responsibilities of the role, qualifications, and market conditions.

Job Summary

We are seeking a dedicated Community Liaison to build and maintain strong relationships with community members, organizations, and key stakeholders across Virginia. This role represents our mission, programs, and services while supporting strategic growth, referral development, and community engagement. The ideal candidate demonstrates strong communication skills, professionalism, and a commitment to expanding access to care through meaningful community partnerships.

Key Responsibilities

·       Supervise and coordinate community outreach programs and initiatives within the assigned territory

·       Develop and implement strategies to engage the community and increase awareness of programs and services

·       Represent the organization at public speaking engagements, meetings, tours, conferences, and community events across Virginia

·       Manage social media platforms to promote community engagement and share relevant information

·       Provide administrative support including maintaining records, preparing reports, and managing correspondence for assigned accounts

·       Adhere to company key performance indicators by completing required documentation and activity tracking in the relationship management system

·       Ensure company branding standards are followed in all distributed materials

·       Assess and develop strategies to drive growth in existing and de novo markets for companywide offerings

·       Develop and maintain comprehensive knowledge of all services offered

·       Develop and enhance strategic referral partnerships through consistent communication and relationship-building

·       Create, maintain, and grow a contact and referral database within the assigned territory

·       Function as a liaison between community partners and internal departments

·       Perform all other duties as assigned

Minimum Qualifications

Education / Credentials

·       Bachelor’s degree in business, marketing, communications, or one of the behavioral sciences preferred, or actively in process of completing a Bachelor’s degree.

·       Valid driver’s license in good standing with ability to travel extensively throughout Virginia.

Experience

·       Experience in sales, marketing, or new business development

·       Experience in program development and/or community engagement preferred but not required

Knowledge / Skills

·       Excellent public speaking skills with the ability to effectively communicate Mainspring’s mission and goals

·       Proficiency in social media management for community engagement and outreach

·       Strong administrative and organizational skills with attention to detail

·       Ability to market programs and services to diverse audiences

·       Strong interpersonal and relationship-building skills

·       Ability to work independently and collaboratively within a multidisciplinary team

·       Passion for community development and education

Working Conditions

Non-direct care position

Frequent travel within assigned territory, up to 80%

Flexible scheduling to accommodate community events, meetings, and outreach activities

Weekend/Holidays may be required

Why This Role Matters

The Community Liaison plays a critical role in expanding access to treatment by strengthening community partnerships and increasing awareness of our services. This position directly supports organizational growth while advancing the mission to provide high-quality, accessible care. The role offers meaningful community impact, professional growth, and collaboration with a supportive, mission-driven team.

Pre-Employment Requirements

Mainspring conducts, as required, job-related background checks, fingerprints, drug testing, TB testing, verification of employment history, and/or reference checks prior to employment.

Equal Employment Opportunity Statement

Mainspring is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status in accordance with applicable federal, state, and local laws.

EEO is the Law:
 http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

About Mainspring Recovery

Mainspring Recovery is a mission-driven behavioral health organization built on the belief that healing happens when the right people are in the room. We provide care across multiple levels, including Residential, Partial Hospitalization (PHP), and Intensive Outpatient (IOP), supporting individuals and families throughout the recovery process.

Every role at Mainspring, clinical and non-clinical alike, contributes to creating safe, structured, and effective environments where people can rebuild their lives. We invest in strong teams, clear systems, and thoughtful leadership, believing meaningful impact comes from doing the work well, supporting one another, and holding ourselves to high standards across the organization.