Analista de Marketing Pl
MSXInternational
Complaint Support Maanger
About this role
Company Description
Job Description
The above person to be designated Technical Advisor has following responsibilities:
- Managing and responding to escalated customer cases.
- Handling customer’s technical complaints re-directed by OCC Customer care advisors.
- To interpret customer concerns for the auto mechanic, so that the mechanic can diagnose and
repair problems correctly
- Re-cataloguing customers concerns and comments in the CRM if required based on technical
expertise.
- Translate customers repair problems into standard repair terminology.
- Responsible for managing customer interactions within defined SLA’s with OCC.
- Provide customers with in-depth information about available aftermarket and OEM (original
equipment manufacturer) part options
- Be aware of and track “comebacks” and make sure the problem is corrected to the customer and
dealership’s satisfaction
- Advise customers about warranty protections / potential cost savings
- Take decision by understanding the depth of a complaint.
- Self-directed accomplishment of Quality assurance as well as random sampling within the
process.
- Generalized Trainings among the OCC advisors for any common technical issues on
weekly/monthly basis
Qualifications
Additional Information
MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering innovative, research-driven strategies to elevate retail operations and accelerate business growth.
Frequently Asked Questions
Is the salary disclosed for the Complaint Support Maanger position at MSXInternational?
The salary for this Complaint Support Maanger role at MSXInternational is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Complaint Support Maanger position at MSXInternational located?
This Complaint Support Maanger role at MSXInternational is based in Gurugram, Gurugram, , India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Complaint Support Maanger role at MSXInternational full-time or part-time?
This is listed as a Full time position. It is posted as a Complaint Support Maanger role at MSXInternational.
How do I apply for the Complaint Support Maanger position at MSXInternational?
Click the "Apply Now" button on this page. You will be redirected to MSXInternational's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Complaint Support Maanger job at MSXInternational posted?
This Complaint Support Maanger position at MSXInternational was posted on Jul 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Complaint Support Maanger
MSXInternational
You'll be redirected to MSXInternational's official application page on SmartRecruiters.