Director of Sales
coraltreehospitality
Concierge – Full Time
coraltreehospitality· Guest Services
About this role
Overview
Black Desert Resort, located in the dramatic landscape of Southern Utah, is an ultra-premium destination resort offering world-class accommodations, championship golf, spa and wellness experiences, fine dining, and curated outdoor adventures. The Concierge team plays a critical role in creating personalized, seamless guest experiences from arrival through departure.
Job Summary
The Front Desk Concierge Agent is responsible for delivering elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations. The Front Desk Concierge Agent supports consistent daily coverage and plays an active role in guest relationship building and service recovery.
Job Specifications
Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-TimePay Rate: $19 – $21.50/hr. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
Why Join Us
- Ultra-Premium Hospitality Environment: Work directly with discerning guests in a high-touch service role
- Comprehensive Benefits: Health insurance, 401K with company match, employee dining room, paid time off, exclusive resort discounts, and complimentary employee hotel stay program.
- Career Growth: Opportunities to advance within guest services, front office, and resort operations
Responsibilities
Key Responsibilities including but not limited to
- Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning
- Coordinate dining, spa, golf, transportation, and activity reservations
- Assist with special occasions, VIP arrivals, and custom guest experiences
- Communicate guest preferences and special requests to internal departments
- Support pre-arrival planning and in-stay guest engagement
- Resolve guest concerns promptly and professionally, escalating when appropriate
- Maintain accurate guest notes and service details in resort systems
- Stay informed on resort amenities, events, and local attractions
- Support front desk and bell services during peak periods as needed
- Perform other duties as assigned
Qualifications
Preferred Qualifications and Skills:
- 2+ years of experience in luxury hospitality, concierge, or guest services
- Strong communication and relationship-building skills
- Knowledge of reservation systems and guest management platforms preferred
- Highly organized with strong attention to detail
- Professional demeanor and service-oriented mindset
- Flexible availability including weekends and holidays
#blackdesertresort
Frequently Asked Questions
What is the salary for the Concierge – Full Time role at coraltreehospitality?
The listed salary for this Concierge – Full Time position at coraltreehospitality is USD 19–22/yr. This is an FULL TIME role.
Where is the Concierge – Full Time position at coraltreehospitality located?
This Concierge – Full Time role at coraltreehospitality is based in Ivins, UT, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Concierge – Full Time role at coraltreehospitality full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Concierge – Full Time role in the Guest Services department at coraltreehospitality.
Which team or department does the Concierge – Full Time at coraltreehospitality belong to?
This Concierge – Full Time position is part of the Guest Services department at coraltreehospitality. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Concierge – Full Time position at coraltreehospitality?
Click the "Apply Now" button on this page. You will be redirected to coraltreehospitality's official application portal hosted on icims where you can submit your application directly.
When was the Concierge – Full Time job at coraltreehospitality posted?
This Concierge – Full Time position at coraltreehospitality was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Concierge – Full Time
coraltreehospitality · 💰 USD 19–22/yr
You'll be redirected to coraltreehospitality's official application page on icims.