Compliance Manager
Key Mortgage Services
Consumer Direct Loan Officer
About this role
The Consumer Direct Loan Officer is responsible for handling inbound requests, building rapport with the customer, determining the customer's needs, taking applications, and quoting fees and interest rates.
Core Responsibilities
- Educate clients about the mortgage and home buying process
- Engage with prospective and existing clients to understand their needs and present tailored solutions.
- Explain the various types of mortgage programs available
- Counsel about ways to position the client for success as a home buyer
- Advise about opportunities to improve the clients financial situation
- Guide clients in choosing the mortgage that is best suited to their needs and qualifications
- Issue accurate preapprovals supported by documentation
- Provide timely quotes to customers and educate them about the process to ensure an exceptional client experience.
- Communicate with referral partners and transaction stakeholders
- Participate in weekly pipeline reviews with processing
- NMLS license or willingness to obtain
- Knowledge of agency (Fannie, Freddie) g,overnment (FHA & VA) and DPA as well as non-QM /portfolio mortgage programs.
- Experience with POS (Glyde/Blend), LOS (Encompass), and CRM (TE).
- Familiarity with Dialpad phone system and Mortgage Coach preferred.
- Excellent people skills.
- Excellent verbal and written communication skills
- Has the ability to multi-task in a very fast paced environment
- High School Diploma or equivalent required
Salary Range
- $40,000 base + commission and bonus
- Medical
- Dental
- 401k with employer match
- Paid Time Off
- Volunteer Time Off
Frequently Asked Questions
Is the salary disclosed for the Consumer Direct Loan Officer position at Key Mortgage Services?
The salary for this Consumer Direct Loan Officer role at Key Mortgage Services is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Consumer Direct Loan Officer position at Key Mortgage Services located?
This Consumer Direct Loan Officer role at Key Mortgage Services is based in Schaumburg, Illinois, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Consumer Direct Loan Officer position at Key Mortgage Services?
Click the "Apply Now" button on this page. You will be redirected to Key Mortgage Services's official application portal hosted on workable where you can submit your application directly.
When was the Consumer Direct Loan Officer job at Key Mortgage Services posted?
This Consumer Direct Loan Officer position at Key Mortgage Services was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Consumer Direct Loan Officer
Key Mortgage Services
You'll be redirected to Key Mortgage Services's official application page on workable.