Senior Corporate Talent Acquisition Partner
Datamark, Inc.
Contact Center Assistant Manager
Datamark, Inc.· Operations
About this role
Contact Center Assistant Manager
Join DATAMARK as a Contact Center Assistant Manager and take a pivotal role in providing exceptional service to our clients while leading our contact center team! In this role, you will be responsible for overseeing the day-to-day operations of the contact center, ensuring that all processes run smoothly and customer needs are met effectively.
Primary Responsibilities:
- Monitors departmental performance, identifying and facilitating opportunities to improve productivity and efficiency.
- Creates recovery plans for missed Service Level Agreements and submits to clients
- Develops and implements systems to ensure Supervisors are meeting the financial metrics assigned to projects
- Gathers information for weekly billing for assigned projects
- Assists with hiring and training new staff, and completes performance evaluations that are timely and constructive
- Conducts meetings with clients and presents production data, improvement plans, workflow processes, and production processes
- Effectively executes quality management processes to ensure quality metrics are met
- Bilingual in English and Spanish is required
- Minimum of 6 years of experience in a contact center environment, with at least 4 years in a supervisory capacity.
- Experience in a management role within a contact center for at least 1 year.
- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
- Ability to thrive in a fast-paced environment and manage multiple priorities.
- Excellent leadership and mentoring skills, ability to coach and mentor customer service representatives.
- Demonstrated analytical/problem-solving skills
- Organized with attention to detail.
- Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
- High School Diploma or equivalent is required; bachelor’s degree is preferred.
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $55,000.00
Frequently Asked Questions
Is the salary disclosed for the Contact Center Assistant Manager position at Datamark, Inc.?
The salary for this Contact Center Assistant Manager role at Datamark, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Assistant Manager position at Datamark, Inc. located?
This Contact Center Assistant Manager role at Datamark, Inc. is based in El Paso, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Assistant Manager role at Datamark, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Assistant Manager role in the Operations department at Datamark, Inc..
Which team or department does the Contact Center Assistant Manager at Datamark, Inc. belong to?
This Contact Center Assistant Manager position is part of the Operations department at Datamark, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Assistant Manager position at Datamark, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Datamark, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Contact Center Assistant Manager job at Datamark, Inc. posted?
This Contact Center Assistant Manager position at Datamark, Inc. was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Assistant Manager
Datamark, Inc.
You'll be redirected to Datamark, Inc.'s official application page on workable.