Contact Center Manager
modivcare
Contact Center Manager
athene· Athene Annuity and Life Company
About this role
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
At Athene, we’re transforming the way we serve customers and support our employees. We’re looking for a leader who thrives in a fast-paced environment, embraces change, and is passionate about developing people.This role is about more than managing operations—it’s about building high-performing teams, driving continuous improvement, and helping employees navigate change with confidence.
Whether your experience comes from a contact center, operations, retail, hospitality, financial services, or another service-focused environment, we’re looking for a leader who can inspire others and deliver results through people.
Accountabilities:
Lead and Develop Teams
Coach and develop customer service professionals
Create a culture of accountability, engagement, and growth
Provide clear expectations, feedback, and support
Lead Through Change
Help teams successfully navigate organizational, process, and technology changes
Communicate with clarity and build commitment to new ways of working
Maintain performance and engagement during periods of transformation
Drive Results and Improvement
Use data and insights to improve team performance and customer experience
Partner across the organization to solve problems and improve processes
Encourage innovation and challenge the status quo
What Success Looks Like
Employees are engaged, growing, and performing at a high level
Teams consistently deliver exceptional customer experiences
Change is implemented successfully with strong adoption
Process improvements create measurable business impact
Qualifications and Experience:
5+ years of technical experience with 2+ years of people leadership experience
Proven ability to coach, develop, and motivate teams
Experience leading through change and driving results
Strong communication, collaboration, and problem-solving skills
Financial services experience preferred
Contact center leadership experience is a plus, not a requirement
Bachelor’s degree or equivalent experience preferred
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Frequently Asked Questions
Is the salary disclosed for the Contact Center Manager position at athene?
The salary for this Contact Center Manager role at athene is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Manager position at athene located?
This Contact Center Manager role at athene is based in West Des Moines, Iowa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Manager role at athene full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Manager role in the Athene Annuity and Life Company department at athene.
Which team or department does the Contact Center Manager at athene belong to?
This Contact Center Manager position is part of the Athene Annuity and Life Company department at athene. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Manager position at athene?
Click the "Apply Now" button on this page. You will be redirected to athene's official application portal hosted on workday where you can submit your application directly.
When was the Contact Center Manager job at athene posted?
This Contact Center Manager position at athene was posted on Jul 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Manager
athene
You'll be redirected to athene's official application page on Workday.