Contact Center Supervisor
USA Clinics Group
Contact Center Supervisor
Datamark, Inc.· Operations
About this role
DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.
As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.
- High school diploma or equivalent; bachelor's degree preferred
- Minimum of 2 years experience in a contact center environment
- At least 1 year of supervisory or team lead experience
- Open availability
- Must pass a thorough background check
- Strong communication and interpersonal skills
- Bilingual proficiency (Spanish/English)
- Excellent leadership and coaching abilities
- Familiarity with contact center metrics and performance indicators
- Ability to handle escalated customer issues calmly and professionally
- Proficient in Microsoft Office and contact center software
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary)
- Paid Time Off
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- $45,000.00 annual
Frequently Asked Questions
Is the salary disclosed for the Contact Center Supervisor position at Datamark, Inc.?
The salary for this Contact Center Supervisor role at Datamark, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Center Supervisor position at Datamark, Inc. located?
This Contact Center Supervisor role at Datamark, Inc. is based in El Paso, Texas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Center Supervisor role at Datamark, Inc. full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Center Supervisor role in the Operations department at Datamark, Inc..
Which team or department does the Contact Center Supervisor at Datamark, Inc. belong to?
This Contact Center Supervisor position is part of the Operations department at Datamark, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Center Supervisor position at Datamark, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Datamark, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the Contact Center Supervisor job at Datamark, Inc. posted?
This Contact Center Supervisor position at Datamark, Inc. was posted on Jun 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Center Supervisor
Datamark, Inc.
You'll be redirected to Datamark, Inc.'s official application page on workable.