Contact Centre Representative
abanohealthcare
Contact Centre Representative
abanohealthcare· Support Office
About this role
Company Description
Contact Centre Representative | Full Time | Brisbane Support Office
Are you a Dental Assistant or Receptionist looking to take the next step in your career and use your dental knowledge in a new way?
Abano Healthcare is looking for a friendly, confident and customer-focused Contact Centre Representative to join our team at our Brisbane Support Office.
This is a fantastic opportunity for someone with a background in dental assisting or dental reception who enjoys helping people, has excellent communication skills and is ready to take their experience beyond the practice environment.
Job Description
As a Contact Centre Representative, you’ll be an important first point of contact for our patients and practices. You’ll use your dental knowledge and customer service skills to provide helpful, professional and efficient support.
Your responsibilities will include:
- Manage patient inquiries, appointments, and records across phone, email, and online platforms.
- Assist with insurance queries, payment options, and general service information.
- Coordinate with dental staff to ensure clear communication and quality care.
- Address patient complaints or concerns with professionalism and empathy.
Qualifications
- Previous experience working in a dental practice essential.
- Previous experience in a Call Centre environment is advantageous.
- Strong communication and interpersonal skills with a professional, friendly manner.
- Good computer literacy, including the ability to manage scheduling software and databases.
- Ability to work efficiently in a fast-paced environment while handling multiple communication channels.
Additional Information
Abano Healthcare is one of Australasia’s leading dental support organisations, supporting a large network of dental practices and clinicians across Australia and New Zealand.
This is an opportunity to take your hands-on dental experience and turn it into a rewarding Support Office career, while continuing to make a difference to patients and practices every day.
If you’re ready for a change from the dental chair or front desk but want to keep using the dental knowledge you’ve built, we’d love to hear from you!
Apply today and join the Abano Healthcare team.
Frequently Asked Questions
Is the salary disclosed for the Contact Centre Representative position at abanohealthcare?
The salary for this Contact Centre Representative role at abanohealthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Contact Centre Representative position at abanohealthcare located?
This Contact Centre Representative role at abanohealthcare is based in au, QLD, South Brisbane, South Brisbane, QLD, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Contact Centre Representative role at abanohealthcare full-time or part-time?
This is listed as a Full time position. It is posted as a Contact Centre Representative role in the Support Office department at abanohealthcare.
Which team or department does the Contact Centre Representative at abanohealthcare belong to?
This Contact Centre Representative position is part of the Support Office department at abanohealthcare. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Contact Centre Representative position at abanohealthcare?
Click the "Apply Now" button on this page. You will be redirected to abanohealthcare's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Contact Centre Representative job at abanohealthcare posted?
This Contact Centre Representative position at abanohealthcare was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Contact Centre Representative
abanohealthcare
You'll be redirected to abanohealthcare's official application page on SmartRecruiters.