Coordinator, Audience Services

nku· Northern Kentucky University
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📍 Highland Heights, KyPart time
Part timeNorthern Kentucky University

About this role

Position Title:

Coordinator, Audience Services

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Position Type:

Regular

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About the Role:

The Front of House Coordinator manages box office operations and front-of-house services for ticketed School of the Arts (SOTA) events. This position ensures high-quality customer service, supervises student employees, and coordinates audience services to support successful performances and events.

The primary venues for fine arts events at NKU are the 650-seat Greaves Concert Hall, 315-seat Corbett Theatre and 120-seat Stauss Theatre. Evening and weekend hours will be required in accordance with the schedule of performances and other events as appropriate. This is a ten-month (academic fall and spring semester) part-time (20 hours per week) position.

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  • Manage box office operations, including answering phones and emails, processing ticket sales, and assisting patrons

  • Supervise and train 4–8 work-study student employees, including scheduling and performance oversight.

  • Coordinate front-of-house operations for ticketed SOTA events, including usher management and patron services.

  • Maintain ticketing records, attendance data, and provide administrative support for events.

  • Report to the SOTA Events Manager and assist with process improvements and operational planning.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

  • Experience in supervision of employees (preferably student employees)

  • Experience with computerized ticketing software; NKU uses VBO (Virtual Box Office)

  • Proficiency with Microsoft Office suite of software, especially Word, Excel and Teams.

  • Excellent written and verbal communication skills. 

  • Impeccable customer service, time management, analytical and problem-solving skills. 

  • Understanding and support of the values and missions of Northern Kentucky University and the School of the Arts.

 

 EDUCATION AND EXPERIENCE:

  • This position requires a bachelor’s degree in theatre, business or accounting and one year of related work experience.

  • The acceptable equivalency would be an associate’s degree in theatre, business or accounting plus 2 years of related work experience

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Posted Salary:

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Work Environment & Physical Demands:


Ability to lift approximately 25 lbs. This job involves setting up outdoor signage before productions to assist patron access to the building.

Frequently Asked Questions

Is the salary disclosed for the Coordinator, Audience Services position at nku?
The salary for this Coordinator, Audience Services role at nku is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Coordinator, Audience Services position at nku located?
This Coordinator, Audience Services role at nku is based in Highland Heights, Ky. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Coordinator, Audience Services role at nku full-time or part-time?
This is listed as a Part time position. It is posted as a Coordinator, Audience Services role in the Northern Kentucky University department at nku.
Which team or department does the Coordinator, Audience Services at nku belong to?
This Coordinator, Audience Services position is part of the Northern Kentucky University department at nku. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Coordinator, Audience Services position at nku?
Click the "Apply Now" button on this page. You will be redirected to nku's official application portal hosted on workday where you can submit your application directly.
When was the Coordinator, Audience Services job at nku posted?
This Coordinator, Audience Services position at nku was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Coordinator, Audience Services
nku
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