Coordinator, Corporate Hospitality

Position Overview

The Coordinator, Corporate Hospitality coordinates logistics for sports and concert events, leads the delivery of ticketing and client gifting programs, and supports onsite event execution to help ensure the seamless delivery of client and internal initiatives.

Key Accountabilities

Event Logistics & Coordination

• Coordinate all aspects of sports and concert-related events, ensuring a seamless and positive experience for clients and firm members.
• Source and secure venues and hospitality suites, arrange catering, prepare and distribute invitations, manage guest lists and RSVPs, coordinate client gifts, liaise with internal firm members and external vendors, and process event-related expenses and payments.
• Support on-site with events, including occasional after-hours work.

Ticketing & Membership Management

• Work closely with various firm members, including Marketing & Business Development, Human Resources, and Diversity, Equity & Inclusion teams, on the ticketing process and gifting requests, ensuring timely fulfillment.
• Source, manage, track and negotiate memberships with the support and approval of the Manager, Events. This includes researching opportunities, managing renewals, and maintaining vendor relationships.
• Manage the tracking for all season tickets, including client distribution, processing invoices, and reconciling ticket distribution.

Client Gifting & Merchandise

• Order, and track all client gifting needs, including firm, practice group and business development ventures.
• Source, maintain and distribute Torys branded merchandise for client and internal events and initiatives.
• Identify and assess new swag and gifting vendors, negotiate and manage vendor relationships, and ensure the delivery of high-quality products and services.
• Create, develop, and manage the Torys Merchandise website, and Torys Holiday Gifting inventory.
• Research industry trends and emerging products to identify innovative gifting and promotional merchandise opportunities that enhance the firm's brand presence.
• Maintain standardized processes, order guidelines, and resource materials to support efficient and consistent gifting and merchandise requests across the firm.

Other

• Provide training to new event team members on the use of Uber platforms, client gifting, and sports ticketing processes.
• Conduct post event reporting and analysis related to sporting events, and arts and entertainment for client hosting initiatives. 
• Participate in department projects and initiatives.

Attributes & Experience

• Post-secondary degree or diploma in office administration, or equivalent experience to successfully complete the essential requirements of the role.
• 2-3 years of related experience, preferably within a law firm or professional services firm.
• Proficient in MS Office product suite.
• Experience working with a CRM database (InterAction preferred) is an asset.
• Experience working with ticketing platforms (e.g., Ticketmaster, StubHub) is an asset.
• Exceptional client service orientation combined with the ability to manage shifting priorities and multiple client needs at the same time.
• Excellent communication skills (verbal and written) with the ability to interact with individuals at all levels within the organization with tact and diplomacy.
• Strong interpersonal skills with the ability to work well both independently and collaboratively within a team environment.
• Excellent organizational, attention to detail, and time management skills to effectively prioritize and meet tight deadlines with minimal supervision.
• Sound judgment, including the ability to deal with confidential information with utmost discretion.
• Flexibility to work overtime including evenings and weekends and occasional travel when required.
• Ability to safely lift and move moderate to heavy items on an occasional basis, with support from the Facilities team when required.

Additional information

HybridThis position is part of our hybrid work model with 4 days in the office per week. As part of our onboarding, new hires are required to be in the office more often for the first few months of employment to ensure they receive the requisite cross training.

This job posting is for an existing vacancy.

Salary will be determined based on the candidate’s skills, experience, and qualifications.

We are committed to leveraging innovative tools to enhance our recruitment process. As part of this, we use AI-powered tools to assist in the initial stages of candidate shortlisting and screening. These tools help us evaluate applications more efficiently and consistently by focusing on qualifications, experience, and skills relevant to our roles. Although we use this technology, all applications are reviewed, and decisions made by our Human Resources team to ensure fairness and alignment with our firm policies. If you have any questions or concerns about this process, feel reach out to us at firmadminrecruiting@torys.com.

At Torys, we are committed to diversity in the recruitment, retention and advancement of our people. We believe that diversity of backgrounds, experience and perspectives enhances the quality of our work and enriches our lives. We are committed to fostering an inclusive and accessible work environment. Accommodations are available for applicants with disabilities. If you require immediate accommodation at any time during the recruitment process, please contact Jenny Tavares, Director, Human Resources at jtavares@torys.com.

All offers of employment are subject to background checks. This process includes criminal record checks, social media checks, and employment and educational background checks.

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