Coordinator, Direct Response

About Audubon

The National Audubon Society is a leading nonprofit conservation organization with 120 years of science-based, community-driven impact, dedicated to protecting birds and the places they need, today and tomorrow. Birds are powerful indicators of our planet’s health, acting as sentinels that warn us of environmental change and inspire action. Audubon works across the Western Hemisphere, driven by the understanding that what is good for birds is good for the planet. Through a collaborative, bipartisan approach across habitats, borders, and the political spectrum, Audubon drives meaningful and lasting conservation outcomes. With 800 staff and over 1.9 million supporters, Audubon is a dynamic and ever-growing force committed to ensuring a better planet for both birds and people for generations to come. Learn more at www.audubon.org and on Facebook, Twitter and Instagram @audubonsociety.

Position Summary:

National Audubon Society’s membership program is responsible for raising $41M annually from over 350,000 individuals. The program encompasses direct mail, canvassing, telemarketing, peer-to-peer, and digital fundraising. The Coordinator, Direct Response will report to the Senior Manager, Direct Response and will also work closely with the Manager, Direct Response to support the success and growth of the membership program. The Coordinator will be responsible for the various functions related to direct marketing campaigns, including campaign production, invoice processing, inventory management, and general administrative duties. The Coordinator will collaborate closely with cross-departmental teams, as well as external vendors, in support of the team’s fundraising objectives. This role would suit an organized, proactive and detailed go-getter, looking to grow in the non-profit / direct response marketing sector.

This position is classified as hybrid, in accordance with Audubon’s “Where We Work” Policy. Hybrid employees are expected to work in an Audubon office every Monday and Tuesday and an additional two days each month of the employee’s choosing. Candidates should be located within commuting distance of Audubon's office in New York, NY.

Compensation:

$32.15 - $34.00 per hour = New York, NY

Essential Functions:

• Assist with all production functions related to direct mail campaigns (art/print review, data review, set-ups, etc.).

• Coordinate Direct Response donor acknowledgements, including inventory tracking, data review and copy refreshes.

• Act as the primary point of contact for Supporter Care: respond to, or delegate Supporter Care cases that are escalated to the team; act as back up for Supporter Care in case of emergencies; provide Direct Response team with a periodic overview of Supporter Care cases; work with Supporter Care vendor and Direct Response team to develop and maintain response protocols.

• Provide administrative support to the canvassing and telemarketing programs.

• Track premium inventory and fulfillment for the direct mail program.

• Coordinate and reconcile postage accounts.

• Provide administrative support, including invoice tracking and processing; maintaining Direct Response's general files and protocol documentation; handling direct mail returns and updating donor records; scheduling meetings, including coordination required for in-person meetings.

• Make basic updates to content on Direct Response owned web pages.

• Assist Senior Coordinator, Mid-Level Giving with special projects like Joint Cost Allocation.

• Assist Manager, Direct Response on data-related projects as needed.

• Support coordination of team events and meetings.

• Maintain and foster culture of safety.

• Other job-related duties as assigned by supervisor.

Qualifications and Experience:

• Bachelor’s degree in communications, marketing, or a closely related field preferred.

• At least 1-2 years’ administrative support experience; prior experience in a non-profit setting preferred but not required. An equivalent combination of education and work experience will also be considered.

• Detail oriented with strong follow-through.

• Work independently on assigned tasks.

• Experience managing relationships with agencies and outside partners preferred.

• Ability to solve problems, meet tight deadlines, multi-task, and manage resources effectively is essential.

• Proficiency in database usage - Salesforce and/or EveryAction is preferred.

• Ability to work effectively in a team environment.

• Excellent verbal, written, and interpersonal communication skills.

• Demonstrated ability to handle confidential information with discretion.

• Commitment to the mission of the National Audubon Society.

• Commitment to Audubon’s organizational values of care, collaboration, change, integrity, impact, and innovation.

• Experience fostering inclusive and collaborative work environments is valued.

This position is represented by the Communication Workers of America (CWA).

National Audubon Society Competencies: This role will also be accountable to apply and develop the following competencies.

Building Relationships: Establish and nurture meaningful connections and trust with others while fostering an environment of inclusivity and respect.  

Problem Solving: Find effective solutions to challenges and support decision-making by drawing on critical thinking, creativity, and systematic approaches.  

Accountability: Be reliable and trustworthy in fulfilling commitments while recognizing inequities that may impact the ability of others to fulfill responsibilities effectively.  

Supporting Change: Adapt to changes and modify behavior in response to new information or unexpected obstacles while considering the diverse needs of others.  

Critical Thinking: Take an active approach to analyzing, evaluating, and interpreting information or situations objectively and logically to make informed decisions or judgments.  

EEO Statement

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic outlined by federal, state, or local laws. We are committed to providing an inclusive and accessible hiring process for all candidates.

Accessibility Statement

The National Audubon Society endeavors to keep our careers site accessible to any and all users.  If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Accommodations@audubon.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.