Core Support Technician (Position located in Cape Town, South Africa)

knowbe4· Z-Archived
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📍 Cape Town, South Africa

About this role

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

To learn more about our team and office culture in Cape Town, South Africa visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/cape-town
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Cape-Town-Location-EI_IE969384.0,7_IL.8,17_IC2653748.htm
LinkedIn: https://www.linkedin.com/company/knowbe4/life/southafrica/

The Core Support Technician is the first line of contact for customer support, responsible for resolving a wide range of product-related issues and inquiries. This role focuses on providing excellent customer service, troubleshooting KnowBe4 products, and ensuring timely resolution of support tickets. The ideal candidate combines strong technical and time management skills with effective communication abilities to assist customers, collaborate with internal teams, and contribute to overall product improvement.

Responsibilities:

  • Assist in the implementation and configuration of KnowBe4 products to meet specific customer needs and environments
  • Collaborate with Product team by providing customer feedback for product enhancement
  • Communicate directly with customers to gather details as needed to fully define issues or requests
  • Work with CSM team to swiftly resolve customer issues
  • Investigate and document technical issues
  • Manage ticketing queue, ensuring timely resolution of reports and requests
  • Apply troubleshooting skills to assist customers with product-related issues
  • Conduct technical walkthroughs and webinars of KnowBe4's products
  • Answer incoming calls from Technical Coordinators to address customer questions and resolve product-related issues

Minimum Qualifications:

  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Minimum of 1 year experience in similar or related position
  • Two-year degree preferred
  • Familiarity with firewall and email protocols is preferred
  • Excellent verbal and written communications
  • Highly organized and result-oriented
  • Excellent time management and organization skills
  • Can demonstrate technical troubleshooting and analysis ability
  • Can demonstrate integrity, accountability, respect and commitment
  • Strong collaborative and teamwork skills
  • Must be able to work with minimal supervision

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Frequently Asked Questions

Is the salary disclosed for the Core Support Technician (Position located in Cape Town, South Africa) position at knowbe4?
The salary for this Core Support Technician (Position located in Cape Town, South Africa) role at knowbe4 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Core Support Technician (Position located in Cape Town, South Africa) position at knowbe4 located?
This Core Support Technician (Position located in Cape Town, South Africa) role at knowbe4 is based in Cape Town, South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Core Support Technician (Position located in Cape Town, South Africa) at knowbe4 belong to?
This Core Support Technician (Position located in Cape Town, South Africa) position is part of the Z-Archived department at knowbe4. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Core Support Technician (Position located in Cape Town, South Africa) position at knowbe4?
Click the "Apply Now" button on this page. You will be redirected to knowbe4's official application portal hosted on greenhouse where you can submit your application directly.
When was the Core Support Technician (Position located in Cape Town, South Africa) job at knowbe4 posted?
This Core Support Technician (Position located in Cape Town, South Africa) position at knowbe4 was posted on Aug 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Core Support Technician (Position located in Cape Town, South Africa)
knowbe4
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