CORTEX Operations
TAWANTECH· IT
About this role
We are seeking an experienced CORTEX Operations Specialist to support, monitor, and manage CORTEX application operations within a banking environment. The role is responsible for ensuring system availability, operational stability, incident resolution, and effective coordination with technical and business teams.
Key Responsibilities
- Manage and support day-to-day CORTEX operations within the banking environment.
- Monitor CORTEX applications, services, interfaces, and batch processing.
- Troubleshoot production incidents and perform root cause analysis.
- Handle application alerts, failures, and operational issues within agreed SLAs.
- Coordinate with infrastructure, database, middleware, network, and application teams.
- Support deployment, release, patching, and production change activities.
- Perform health checks and ensure high availability and system performance.
- Manage incident, problem, and change requests using ITSM tools.
- Prepare operational reports, incident analysis, and technical documentation.
- Ensure compliance with banking security policies, operational controls, and audit requirements.
- Participate in on-call and production support activities when required.
- Minimum 5 years of experience in CORTEX Operations, Application Support, or Production Support.
- Strong hands-on experience with CORTEX systems/applications.
- Previous experience in banking or financial services is required.
- Strong knowledge of production operations, incident management, and troubleshooting.
- Experience with Linux/Unix, SQL, databases, and application monitoring tools.
- Understanding of batch processing, system interfaces, APIs, and application integrations.
- Familiarity with ITIL processes, Incident Management, Problem Management, and Change Management.
- Strong analytical and problem-solving skills.
- Good communication and stakeholder management skills.
- Ability to work in a high-availability and critical banking production environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- ITIL certification is preferred.
- Experience supporting mission-critical banking applications and 24/7 production environments.
Frequently Asked Questions
Is the salary disclosed for the CORTEX Operations position at TAWANTECH?
The salary for this CORTEX Operations role at TAWANTECH is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the CORTEX Operations position at TAWANTECH located?
This CORTEX Operations role at TAWANTECH is based in Jeddah, Makkah Province, Saudi Arabia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the CORTEX Operations role at TAWANTECH full-time or part-time?
This is listed as a Full time position. It is posted as a CORTEX Operations role in the IT department at TAWANTECH.
Which team or department does the CORTEX Operations at TAWANTECH belong to?
This CORTEX Operations position is part of the IT department at TAWANTECH. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CORTEX Operations position at TAWANTECH?
Click the "Apply Now" button on this page. You will be redirected to TAWANTECH's official application portal hosted on workable where you can submit your application directly.
When was the CORTEX Operations job at TAWANTECH posted?
This CORTEX Operations position at TAWANTECH was posted on Jul 12, 2026. Apply as soon as possible — early applications are often reviewed first.
CORTEX Operations
TAWANTECH
You'll be redirected to TAWANTECH's official application page on workable.