CRC Benefits - Customer Service Representative (Hybrid / Temporary)

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Regular or Temporary:

Temporary

Language Fluency:  English (Required)

Work Shift:

1st Shift (United States of America)

Please review the following job description:

This temporary role supports our team during our busiest time of year by providing excellent customer service, assisting with high client contact projects, and ensuring the accuracy and integrity of company information.

Assignment Details:
• Up to 6-month assignment depending on business needs – Full time hours
• Hours are typical 8-5 M-F Eastern Time
• Possible overtime hours required

Our employees work a hybrid schedule. On the days we are not in the office, our teams are able to collaborate using video and screen sharing technology which means you'll feel like you’re part of the team while also enjoying the convenience of working from home.

At CRC Benefits, an industry leading provider of benefits services, we believe that it takes great employees to build a resilient organization. Our culture is based on corporate values that focus on inclusion, trust, collaboration, and innovation to help us build a bright future. As a result of listening to our employees, CRC Benefits recently earned a Top Workplaces USA award three years in a row based solely on employee feedback and insight! If you want to work for a company where employees are valued and growth is encouraged, CRC Benefits could be the place.

Responsibilities:

• Enter, update, and maintain customer information in company systems
• Contact customers via phone or email
• Respond to customer inquiries and resolve routine questions or concerns
• Maintain accurate records of customer interactions
• Work on projects as assigned

             

Required Qualifications:

• HS Diploma or GED equivalent
• Demonstrated professional verbal and written communication skills
• Excellent attention to detail
• 2+ years of customer service experience with outstanding retention skills
• Microsoft Office skills
• Strong data entry skills

General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we're committed to supporting every aspect of teammates' well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.

CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.

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