Credit Management Apprentice

Company Description

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly  £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

To administer the resolution of customer invoices queries subsequently
issuing credit notes where applicable.
To proactively contact customers via telephone and email to secure payment
commitments for invoices ensuring they are paid to agreed payment terms.

Key Tasks/Areas of Responsibility
● Investigate customer invoice queries against clearly defined policies
and administer credit notes where appropriate.
● Manage accounts receivable ledger, proactively contacting customers
via telephone and email to ensure invoices are paid to agreed payment
terms
● Manage inbound calls and email relating to all of the above areas
ensuring our customers expectations are always appropriately met
● Actively engage with internal departments such as Sales, Customer
Relationship Management, Customer Services and Finance where
appropriate to ensure all of the above are achieved
● Ensure all tasks are completed with agreed timescales ensuring all
defined quality standards are met.
● Complete adhoc tasks in relation to the above when appropriate

Qualifications

Minimum Qualifications and Experience:

Candidates must have achieved GCSE/Level 2 in Maths and English.

Apprentices must have achieved a pass at GCSE/Level 2 in Maths and English before they can complete their final exams. 

Providers for the chosen qualification may also set their own eligibility criteria that candidates must meet.

Apprenticeship Qualification:

Completion of a Level 3 Business Admin qualification.

Additional Information

What we’re looking for;

• Familiar with Google Workspace (GMail/GSheet) or Microsoft Office package (Word and Excel primarily)

• Independently motivated, with the ability to take on tasks and duties without immediate direction

• Excellent communication skills and the ability to communicate effectively at all levels

• High attention to detail to produce accurate and quality work

• An individual who has the ability to welcome and adapt to change, within a forward thinking business.

• Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability

Special Conditions:

Rates of Pay: Apprentices at DPD are paid above the national standard apprenticeship pay

• Study leave

• Opportunity to work in a clean, health and safety conscious environment

• Funded Training to develop your skills

• The opportunity to progress your career within the business

• Further training to develop wider skills 

• Access to MyBenefits and DPD rewards programme

Key Measures of Performance:

• Compliance to training and qualification schedule

• Productivity

• Attendance record

• Training reports

• Assigned mentor report