Operador(a) de serviço ao cliente (m/f)
mysticinvestholdingsa
Contract
Crew Administrator
mysticinvestholdingsa· Navios de Cruzeiro Oceano | Ocean Cruise Vessels
About this role
Company Description
Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.
Job Description
- Ensures the efficient clearance of Crew Members signing on and off through Customs and Immigration by fostering a diplomatic and productive relationship with the relevant officials.The Crew Purser is responsible for the cabin allocation.
- In charge of the Crew Members sign-on and sign-off process, controlling of immigration and sign on documentation such as Travel Documents (passports, Seamans books and visas.
- Ensures accuracy of employee records.
- Does all administrative tasks in the HR Office with regards to Crew Members Payroll, Cash advance, Overtime etc.
- Timesheet and Timesheet Discrepancy control function.
- Is the contact person for all crew and staff members in case of problems and complaints regarding crew finances.
- Keeping track of all Payroll issues on board for crew in order to resolve all issues at the earliest possible opportunity.
- Ensuring all systems (Onboard and Shore side) are updated at all times with correct Crew Manifests, and all relevant Crew Data, including but not limited to uploading of relevant documents.Ensures a smooth operation with regards to Payroll, payment of wages, changes of Bank details, Expenses.
- Handling of Crew Accounts and credit card settlements.
- Prepares Sign-off briefings 2 days prior to the Sign Off date of all crew, to inform them about the procedures, timelines and expectation. Most documents will be handed out already in this meeting, to prevent delays on sign-off.
- Maintains the confidentiality of all crew related information and cases.
- The Crew purser is responsible to make arrangements for any required Medical Appointments as instructed by the Onboard Hospital.
- Forward all information about unscheduled sign off crew (termination, dismissal, resignation, work break, compassionate leave, end of contracts, medical leave) to Shore Side, (Purser for clearance), and Asst. Crew Purser.
- Ensures accuracy of employee records.
- Sign off / Disembarking Payroll in Adonis Personal Management System.
Qualifications
- Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required.
- Must be fluent in written and spoken English.
- Any additional foreign language is a plus.
- Excellent interpersonal and public communication skills.
- Must have advanced administrative skills (Microsoft Office, especially Excel) Knowledge in MXP and Adonis is a plus.
- Excellent accounting and organizational skills required.
- Must possess excellent leadership skills and the ability to interact with all levels of people.
- Must be knowledgeable in ISM / ISO, MLC and SQM Matters.
Additional Information
Schengen visa desired.
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Frequently Asked Questions
Is the salary disclosed for the Crew Administrator position at mysticinvestholdingsa?
The salary for this Crew Administrator role at mysticinvestholdingsa is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Crew Administrator position at mysticinvestholdingsa located?
This Crew Administrator role at mysticinvestholdingsa is based in Porto, Porto, Porto, Portugal, pt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Crew Administrator role at mysticinvestholdingsa full-time or part-time?
This is listed as a Contract position. It is posted as a Crew Administrator role in the Navios de Cruzeiro Oceano | Ocean Cruise Vessels department at mysticinvestholdingsa.
Which team or department does the Crew Administrator at mysticinvestholdingsa belong to?
This Crew Administrator position is part of the Navios de Cruzeiro Oceano | Ocean Cruise Vessels department at mysticinvestholdingsa. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Crew Administrator position at mysticinvestholdingsa?
Click the "Apply Now" button on this page. You will be redirected to mysticinvestholdingsa's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Crew Administrator job at mysticinvestholdingsa posted?
This Crew Administrator position at mysticinvestholdingsa was posted on Dec 22, 2022. Apply as soon as possible — early applications are often reviewed first.
Crew Administrator
mysticinvestholdingsa
You'll be redirected to mysticinvestholdingsa's official application page on SmartRecruiters.