Crew Experience Manager

Company Description

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

About the Role 

We are seeking an experienced, people-focused Crew Experience Manager to join our Qantas UK Cabin Crew leadership team. In this role, you will be responsible for the end-to-end employment experience of our Flight Attendants and Business & First Flight Attendants, creating an environment where crew feel supported, valued and empowered to perform at their best. 

This is a broad, hands-on leadership role that combines people leadership with operational responsibility. Working within a small and collaborative team, you will manage a range of employee matters while balancing operational priorities with genuine care for your people and delivering timely, effective outcomes. 

Alongside day-to-day crew leadership, you will lead or contribute to projects and specialist portfolios that support the UK operation and broader Qantas Group initiatives. This is an opportunity to make a visible impact on both the employee experience and the future success of Qantas UK Cabin Crew. 

Key Responsibilities 

• Lead and develop a team of Flight Attendants and Business & First Flight Attendants, providing visible leadership, clear direction and support to foster a positive, high-performing culture. 
• Manage the end-to-end crew experience, including performance, development, attendance, wellbeing, employee relations, recognition and probation management. 
• Handle complex employee matters with confidence and care, applying sound judgement to deliver timely, fair and practical outcomes. 
• Drive operational performance and continuous improvement by leveraging workforce insights to identify opportunities and implement solutions that enhance the crew and customer experience. 
• Build strong stakeholder relationships across HR, Industrial Relations, Safety, Customer, Ground Operations and employee representative groups to deliver shared outcomes. 
• Lead or contribute to projects and specialist portfolios, balancing day-to-day crew leadership with initiatives that support the UK operation and broader Qantas Group priorities. 

About You 

You are a people-focused and approachable leader who thrives in a hands-on operational environment. You adapt your leadership style to support a diverse workforce, balance empathy with sound judgement, and are comfortable navigating complex people matters. Proactive and solutions-focused, you take ownership, drive improvement and enjoy balancing day-to-day operational leadership with projects and initiatives that deliver meaningful outcomes. 

To be successful in this role, you will bring: 

• Proven experience leading large operational workforces or similarly complex, dispersed teams. 
• Strong experience managing performance, employee relations, attendance, wellbeing, investigations and complex case management. 
• A confident, approachable and adaptable leadership style, with the ability to build effective relationships and influence a broad range of stakeholders. 
• Sound judgement, resilience and the ability to navigate complex people matters with professionalism and care. 
• Experience working in a unionised environment and partnering with employee representatives. 
• A proactive mindset, with a track record of driving initiatives, continuous improvement and positive business outcomes. 
• The ability to balance operational demands, project work and competing priorities in a fast-paced environment. 
• A genuine commitment to safety, customer experience, inclusion and developing others. 
• Flexibility to work within a shift-based, airport-focused operation, including participation in an on-call roster. 

This role is ideal for someone who thrives in a smaller, agile operation where initiative, accountability and a hands-on approach are key to success. 

Why Qantas? 

You will join a close-knit team where you'll have the opportunity to make a meaningful impact on the experience, performance and wellbeing of our UK Cabin Crew while helping shape the future of our operation. 

• Heavily discounted air travel from the UK to Australia, within Australia and across the globe for eligible employees, family and friends.  
• Private medical insurance and a health cash plan, subject to eligibility.  
• Competitive pension package. 
• Learning and development from day one. 
• Wellbeing support and the opportunity to contribute to a safe, inclusive and high-performing team culture.  

Inclusion and Eligibility 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. 

Be a part of something special and play your part in the Qantas story – get in touch today.  

Applications close at 11:59pm (BST) on 13 September 2026.  

Qualifications

Additional Information