Crime and Fraud Manager

Company Description

• Contract Type: Permanent / 37.5 Hours Per Week
• Salary: Circa £56,500 plus company car and bonus
• Location: South East (within M25 corridor)
• Base location can be flexible within the M25 corridor
• Days of Work: Monday to Friday
• Hours of Work: 09:00 - 17:30

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst  ensuring our customers continue to receive a world class service. You will be in a busy and fast paced business, with a turnover of nearly £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again!!!

DPD is a Valuable 500 company and a Disability Confident Employer

Job Description

Job Description
Our General Manager Crime Fraud is seeking an experienced, highly skilled Crime and Fraud Manager to join our National Security Team. Operating across the South of the UK, this critical role is dedicated to protecting our network, our people, and our customers. You will lead the response to high-level threats, managing a diverse and complex caseload that spans serious external crime, internal misconduct, sophisticated fraud, and immigration compliance. As a subject matter expert, you will act as the primary bridge between DPD, law enforcement agencies, and our key strategic customers.

Key Responsibilities
● Serious External Crime: Lead and manage comprehensive investigations into serious and organised criminal activity targeting the DPD network, supply chain, and assets.
● Internal Investigations: Conduct sensitive internal investigations, including the handling of Whistleblowing (WB) disclosures, ensuring absolute confidentiality, objectivity, and compliance with corporate policy.
● Complex Fraud: Investigate sophisticated frauds impacting the business. Identify vulnerabilities, recover losses where possible, and recommend robust preventative measures.
● Immigration Compliance: Manage and investigate matters related to immigration and right-to-work compliance across the network
● Evidential Case Management: Manage a complex caseload. Build and prepare robust, high-quality evidential packages and prosecution files suitable for formal handover to law enforcement and judicial proceedings.
● Stakeholder & Agency Liaison: Act as the primary point of contact for external authorities. Build and maintain strong working relationships with regional Police forces, the Home Office, and other regulatory bodies.
● Customer Engagement: Liaise directly with key strategic customers regarding high-profile security, crime, or fraud matters that impact their business with DPD, providing expert advice and reassurance.

Qualifications

About You
● Experience: A proven track record of managing complex, high-level investigations. A background in law enforcement (e.g., Police, NCA, Home Office) or senior corporate security/fraud investigation is highly desirable.
● Legal Knowledge: Excellent working knowledge of UK criminal and civil law, specifically relating to fraud, theft, immigration, and data protection (e.g., PACE, Fraud Act 2006, Theft Act 1968, GDPR).
● Investigative Skills: Demonstrable experience in building evidential packages, taking statements, conducting investigative interviews, and presenting evidence in court.
● Communication: Exceptional written and verbal communication skills, with the ability to convey complex investigative findings clearly to both internal leadership and external agencies.
● Relationship Management: Strong interpersonal skills with the credibility to influence and negotiate with key stakeholders, senior management, and high-value customers.
● Integrity: High ethical standards, with extensive experience handling sensitive, confidential, and Whistleblowing information.
● Mobility: Willingness to travel across your designated region (North or South UK) as required by active investigations.

Additional information
Job Specifics
Full clean driving licence with a flexible approach towards travel is essential

Additional Information

About our Benefits

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package 
• Free life assurance of 4 x salary on joining the pension scheme
• Vitality at Work
• Free On Site Parking 
• Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends 
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities. 

If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today