CRM & Retention Specialist
satoshilabs
FullTime
View & Apply →CRM & Retention Specialist
Sporty Group· Marketing & Sales
About this role
About the role
As a Retention Specialist at Sporty, you’ll play a hands-on role in supporting the delivery of Africa Regional focused campaigns and promotions that drive customer engagement and loyalty locally. You’ll assist with setting up and running retention activities, track results, and help ensure our offers are competitive across different markets. Working closely with product, analytics, and stakeholders, you’ll provide operational support to keep campaigns running smoothly and effectively.
What you'll be doing
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Assist in planning and executing retention campaigns and promotional activities for existing & new users across the AF markets
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Monitor key metrics (Retention, Reactivation, ROI) and prepare reports to track user engagement and optimisation
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Collaborate with internal product and analytics teams to maintain and improve retention tools and reporting accuracy
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Help ensure regional offers and promotions are delivered on time and remain competitive
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Coordinate with external partners on campaign execution and follow-up tasks
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Support personalisation and automation initiatives by providing regional operational input
What you'll bring
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Bachelor’s degree in marketing, business, or a related field
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2+ years’ experience in retention, CRM, or customer lifecycle management
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Experience in the Online Casino or broader iGaming industry is strongly preferred
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Strong analytical skills and data-driven mindset
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Excellent communication skills, fluent in written and spoken English
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Familiarity with retention and marketing automation tools is a plus
What's in it for you
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Sporty is a remote first company in pursuit of sustainability
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A competitive salary + individual performance based bonuses every quarter
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20 days annual leave + public holidays
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Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
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South African employment contract
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Referral bonuses & flash bonuses
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Top of the line equipment
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Annual company retreats to provide great internal networking opportunities
If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.
Frequently Asked Questions
Is the salary disclosed for the CRM & Retention Specialist position at Sporty Group?
The salary for this CRM & Retention Specialist role at Sporty Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the CRM & Retention Specialist job at Sporty Group remote?
Yes, this CRM & Retention Specialist position at Sporty Group is remote, with team members based in EMEA. You can work from home or anywhere in the supported regions.
Is the CRM & Retention Specialist role at Sporty Group full-time or part-time?
This is listed as a Full Time position. It is posted as a CRM & Retention Specialist role in the Marketing & Sales department at Sporty Group.
Which team or department does the CRM & Retention Specialist at Sporty Group belong to?
This CRM & Retention Specialist position is part of the Marketing & Sales department at Sporty Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the CRM & Retention Specialist position at Sporty Group?
Click the "Apply Now" button on this page. You will be redirected to Sporty Group's official application portal hosted on jobicy where you can submit your application directly.
When was the CRM & Retention Specialist job at Sporty Group posted?
This CRM & Retention Specialist position at Sporty Group was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
CRM & Retention Specialist
Sporty Group
You'll be redirected to Sporty Group's official application page on jobicy.